Desktop Support Technician
- Local Harrisburg, PA candidates only, please.
Job Description:
- This position is responsible for providing desktop and end user support for the client, consisting of approximately 4000 users. This position supports the Daily operation of several bureaus within the client headquarters in Harrisburg. This position will provide primary support to the Office of Vocational Rehabilitation (OVR).
- This position is responsible for addressing all assigned tasks and incidents associated with Desktop & End User problems to meet the information technology resource needs for all employees located in the Harrisburg central office, Harrisburg district office, and remote support for all field OVR. The skill level of this position requires the ability to act independently, work in team environments and have advanced proficiency and competence in a variety of IT platforms and technologies.
- There are two bureaus that make up OVR, Bureau Blindness Visual Services (BBVS) and Bureau of Vocational Rehabilitation Services (BVRS). This position serves as an expert in the following assistive technology software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications.
Responsibilities:
- Technical expertise in incident and change management via ServiceNow
- Experience providing support to assistive technology software and hardware
- Technical knowledge in workstation deployments and installation
- Expert knowledge with MS Office products and troubleshooting skills
- Performs hardware and software diagnostics
- Performs physical installation of IT equipment
- Excellent communication skills and assists customers to resolve issues
- Assist remote IT support teams
Required Skills/Experience:
- Experience in assistive technology hardware and software Required 2 Years
- Experience in a desktop and end user support Required 4 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
#ASTHIGH
Job Type: Contract
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you a US citizen or permanent resident?
Experience:
- Assistive technologies: 2 years (Preferred)
- Desktop support: 4 years (Preferred)
- End user support: 4 years (Preferred)
Work Location: In person