This position serves as an Administrative Specialist in the Customer Service Unit of N.C. Vital Records, which provides copies of vital event records to the public and maintains and secures a massive collection of legal records.
Job duties include extensive telephone contact with the public, processing requests for copies of vital records through mail or in person via a service window, and organizational records management. The employee will conduct searches for information in electronic and manual databases and updating data in computer systems, including fee and accounting information. Evaluate customer requests then apply and be able to explain appropriate sections of the N.C General Statues, N.C. Administrative code, policies, and procedures. The individual in this position must be able to verify completion and accuracy of certificates prior to issuance to avoid illegal issuance. He/she must have strong customer service skills and always display tact and resilience.
The employee will verify identity and relationships to determine if a certified copy of the requested certificate can be issued; if necessary, the employee must be able to communicate effectively to contact the customer via the telephone, email, or in person to conduct this verification.
About the Division of Public Health and the Office of Vital Records:
The NC Division of Public Health (DPH) works to promote and contribute to the highest possible level of health for the people of North Carolina – Everywhere, Everyday, Everybody.
N.C. Vital Records is part of the DHHS Division of Public Health. In partnership with county registers of deeds offices, local health departments, and birthing facilities throughout the state, we are responsible for recording North Carolina vital events. This includes responsibility for legally registering all births, deaths, fetal deaths, marriages, and divorces which occur in North Carolina; coding these events for statistical purposes; maintaining these records; and providing certified or uncertified copies to individuals, researchers, and public health programs.
To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they possess all of the following:
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Significant customer service experience involving high-volume, direct interaction with the public in an office or call center setting.
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Significant knowledge of and ability to use correct grammar, vocabulary, spelling and office terminology to compose and/or proofread correspondence, reports, and other materials.
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Significant knowledge of accounting procedures, mathematics, and their application in the work environment.
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Ability to learn and independently apply laws and departmental rules and regulations covering programs and services.
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Ability to review and process information to determine conclusions, actions or compliance with applicable laws, rules, or regulations.
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Ability to apply a variety of work-related formulas or mathematical calculations.
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Ability to record, compile, summarize and perform basic analysis of data.
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Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature.
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience;
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equivalent combination of education and experience.
The Department of Health and Human Services (DHHS) selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence. Pre-Employment criminal background checks are required for some positions.
Division of Public Health (DPH) main locations, including their grounds, are tobacco-free as outlined in the Tobacco-free Campus Policy. All tobacco products, including e-cigarettes, e-hookahs, “vape products” and all smokeless tobacco products, may not be used in the indicated areas. For more information, please see the policy and FAQ posted here:
http://publichealth.nc.gov/employees/
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled.
For technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR, 919-707-5450.
Please refer to the link below for additional information:
https://oshr.nc.gov/work-nc/how-do-i-get-job