Job Title: Customer Service Center Supervisor
Pay Rate: $35 per hour
Schedule: Monday to Friday (9:00 am to 5:00 pm)
About the Role: Are you passionate about delivering exceptional customer service and leading a dynamic team? Join us as a Customer Service Center Supervisor and play a pivotal role in managing and inspiring our customer service team to achieve excellence.
Key Responsibilities:
- Lead and Inspire: Manage daily operations and support your team to deliver top-notch customer service.
- Resolve Issues: Handle overflow and escalated calls, ensuring customer satisfaction.
- Mentor and Develop: Train, mentor, and onboard new team members, fostering their growth and development.
- Monitor Performance: Track performance metrics, provide constructive feedback, and drive continuous improvement.
- Optimize Processes: Develop and implement process improvements to enhance team efficiency and effectiveness.
- Maintain Excellence: Ensure adherence to company policies and maintain accurate records of customer interactions and resolutions.
What We're Looking For:
- Experience: Minimum of three (3) years in a help desk environment as a technician or analyst.
- Leadership Skills: Strong leadership and team management abilities.
- Customer-Centric Approach: A genuine passion for providing outstanding customer service.
- Communication: Excellent communication and interpersonal skills.
- Problem-Solving: Ability to handle escalated issues with ease and professionalism.
Why Join Us?
- Competitive Pay: Earn $35 per hour.
- Work-Life Balance: Enjoy a consistent Monday to Friday schedule from 9:00 am to 5:00 pm.
- Growth Opportunities: Be part of a company that values your growth and provides opportunities for advancement.
- Positive Work Environment: Join a supportive and collaborative team dedicated to customer satisfaction.
If you're ready to lead a team to success and make a significant impact, apply now and take the next step in your career with us!
How to Apply: Submit your resume and a cover letter detailing your relevant experience and why you're the perfect fit for this role. We look forward to hearing from you!
Job Title: Customer Service Center Supervisor
Pay Rate: $35 per hour
Schedule: Monday to Friday (9:00 am to 5:00 pm)
About the Role: Are you passionate about delivering exceptional customer service and leading a dynamic team? Join us as a Customer Service Center Supervisor and play a pivotal role in managing and inspiring our customer service team to achieve excellence.
Key Responsibilities:
- Lead and Inspire: Manage daily operations and support your team to deliver top-notch customer service.
- Resolve Issues: Handle overflow and escalated calls, ensuring customer satisfaction.
- Mentor and Develop: Train, mentor, and onboard new team members, fostering their growth and development.
- Monitor Performance: Track performance metrics, provide constructive feedback, and drive continuous improvement.
- Optimize Processes: Develop and implement process improvements to enhance team efficiency and effectiveness.
- Maintain Excellence: Ensure adherence to company policies and maintain accurate records of customer interactions and resolutions.
What We're Looking For:
- Experience: Minimum of three (3) years in a help desk environment as a technician or analyst.
- Leadership Skills: Strong leadership and team management abilities.
- Customer-Centric Approach: A genuine passion for providing outstanding customer service.
- Communication: Excellent communication and interpersonal skills.
- Problem-Solving: Ability to handle escalated issues with ease and professionalism.
Why Join Us?
- Competitive Pay: Earn $35 per hour.
- Work-Life Balance: Enjoy a consistent Monday to Friday schedule from 9:00 am to 5:00 pm.
- Growth Opportunities: Be part of a company that values your growth and provides opportunities for advancement.
- Positive Work Environment: Join a supportive and collaborative team dedicated to customer satisfaction.
If you're ready to lead a team to success and make a significant impact, apply now and take the next step in your career with us!
How to Apply: Submit your resume and a cover letter detailing your relevant experience and why you're the perfect fit for this role. We look forward to hearing from you!
Job Type: Full-time
Pay: $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Brooklyn, NY 11201: Relocate before starting work (Required)
Work Location: In person