WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 44 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1B bus and rail passengers on four continents. Visit www.wedriveu.com
Job Description:
The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.
Shift Hours: Monday-Friday; 2:30pm to 10pm
Duties and Responsibilities:
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Monitor drivers throughout their routes.
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Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
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Assist with investigating and resolving customer concerns.
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Monitor traffic flow and send out alerts as needed.
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Record incidents for vendor follow-up.
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Support Lost and Found process.
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Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations.
Additional duties and responsibilities may apply.
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Skills Required and Physical Demands:
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1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality.
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Extremely detail-oriented and exceptional organizational skills
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Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
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Experience using multiple software programs simultaneously with various open tabs.
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Provide quick real time responses to requests.
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Excellent written and oral communication with interpersonal skills.
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Exude a professional and energetic demeanor while performing effectively in a fast-paced environment.
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Experience using a Transportation Management System (TMS) preferred but not required.
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CDL preferred but not required.
EEOC
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.