The Hampton Inn and Suites in Wilder, KY is currently looking for a full-time Guest Services Assistant (GSA) to fill a second shift vacancy.
*Please do not apply if you can not work shifts from 3:00-11:00 PM. We will not contact you if you don't have evening availability.*
*Weekends and some holidays are required.*
Though experience working in hotels is preferred, a strong background in customer service is more important. We’ll train the right candidate.
The responsibilities of a GSA include but are not limited to:
- Greet, register, and assign rooms to guests of hotels.
- Verify customers' credit card and identification, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Issue room keys.
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such as those for rooms, food, or telephone calls, to ledgers by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the check-out process.
- Transmit and receive messages, using telephones or telephone switchboards.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Maintain appearance and function of lobby, Suite Shop and common areas, by tidying the areas, restocking supplies, removing trash and cleaning as necessary.
- Maintain 24-hour guest access to hot beverages by freshening and restocking lobby beverage station every three (3) hours in compliance with hotel standards & health department regulations.
- Arrange tours, taxis, or restaurant reservations for customers.
- Plan & communicate guest needs to appropriate departments, including housekeeping & maintenance, at pre-arrival and throughout guests’ stay, with follow-up to ensure delivery of required services.
- Perform basic “emergency” maintenance or housekeeping tasks, unstopping toilets, providing “pick-up” service, clean towels or other room amenities, etc., to ensure guest satisfaction when staff members in these departments are gone for the day.
- Perform other tasks, as needed and/or requested, to ensure that the hotel is prepared to provide every guest with a positive experience.
- For qualified applicants, we provide the following benefits:
- Medical, dental, and vision insurance for full-time employees after ninety (90) days.
- The Hilton Worldwide Travel Program, which offers deep discounts for hotels anywhere you could imagine after ninety (90) days.
- All major holidays are double paid should you work.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Rotating weekends
Work setting:
Work Location: In person