ROCHE BOBOIS, world leader in the premium / luxury furniture business with more than 300 showrooms in 60 countries, is looking for a full-time Sales Administrative Assistant for our Upper East Side (New York) showroom.
Roche Bobois offers the largest range of products in the high-end furniture market mixing the best of new technologies & materials with fine craftsmanship from European workshops. All models are exclusive to the brand with made-to-order designs, manufactured with the highest level of quality.
Roche Bobois works closely not only with world renowned designers & Architects such as Sasha Lakic, Ora Ito, Marcel Wanders, Jean Nouvel, Cédric Ragot, Christophe Delcourt or Jean Prouve but also with Haute Couture fashion houses such as Jean Paul Gaultier, Kenzo Takada or Missoni Home offering the best of Interior Design and Furniture on a Global Level.
His/ Her role will be to uphold the high-end standards of customer service expected of the Roche Bobois client and the brand.
This role will require a mix of Sales, Customer service, and Administration Support. Duties will include welcoming clients, assisting them when needed, while also educating them on our product, details about our brand. In addition to this, merchandising the showroom, maintaining brand standards, and processing the of purchase orders within our workshops is a key responsibility in this role. An administrative assistant must be able to independently complete a Sale from beginning to end, multitask and be detailed oriented. He/ She will be benefiting from an intensive period of training on internal administrative procedures, sales techniques, corporate process and Roche Bobois collection knowledge.
The main responsibilities will be:
Administrative tasks:
- To work on the administrative reporting (Traffic, leads..) to the US headquarters;
- To prepare purchase orders and follow up on production process with Roche Bobois factories;
- To maintain ongoing tracking of every showroom order;
- To review customer files and the corresponding administrative documents;
- To maintain general showroom upkeep such as ordering supplies, as well as, handling necessary maintenance.
Merchandising:
- To prepare and update the store tagging (Prices, special promotions...) under the store manager supervision;
- To work with suppliers to update samples, as needed
- To assist the sales staff in updating the merchandising of the showroom, especially when new collections are implemented in the showroom;
- To assist with bi-yearly inventory;
- To coordinate logistics and showroom transfers with our New Jersey Distribution center
Sales:
- To welcome and greet customers, as needed;
- To discover and comprehend the needs of the client;
- To use and apply the Roche Bobois selling techniques (5C, 8 Signatures..);
- To learn the Roche Bobois collections and be able to present them to our clients;
- To know and apply Roche Bobois policies and have all key information needed to sell (Quick ship stock references, samples, pricing..)
- To follow up with leads in a professional manner;
- To execute and manage a client Portfolio of about 600K per year.
Requirements:
- Professional Appearance Required; Ability to relate to high end clients
- Motivation to work in a sales environment;
- Team Player with a “Can do Attitude”; while also ability to work independently when needed;
- Resourceful problem solver;
- Positive and professional demeanor;
- Excellent verbal and written communication skills;
- Highly organized to handle multiple tasks; ability to manage data, spreadsheets and reports;
- Bachelor’s degree or equivalent;
- Interest in the furniture business; appreciates arts, design or fashion;
- Knowledge about Microsoft Office Suite, Excel, and have the ability to learn other software easily;
- Design Background preferred but not required;
- Saturdays required as a work day;
Work Hours:
Full Time; 40 Hours a week; Varied Schedule
*Must be available to work weekends
Showroom Hours
Monday- Saturdays 10-7 PM
Sundays 12-5 PM
Benefits:
- Paid Time Off : Vacation, Personal Days, Sick
- 401 (k) Plan (After one year)
- Health Insurance
- HSA Account
- Dental Insurance
- Vision Insurance
- Employee Assistance Program
- Employee Discount
- Parental Leave
- Maternity Leave
- Tuition reimbursement/ Development Reimbursement
- My Roche Bobois Training Website
- Long Term Disability
- Life Insurance
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
Experience:
- Customer service: 2 years (Required)
- Administrative support: 2 years (Required)
Ability to Commute:
- New York, NY 10022 (Required)
Ability to Relocate:
- New York, NY 10022: Relocate before starting work (Required)
Work Location: In person