Clinical Field Training Manager
Platinum Dermatology Partners – Dallas, TX
Who We Are:
Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 130+ clinics, 350+ providers, and 2200+ employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.
Company Conformance Statements
In the performance of their respective tasks and duties, all employees are expected to conform to the following:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers, and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose
Responsible for streamlining the back office by creating policies, procedures, and protocols. This position will oversee training, improving staffing levels, and reducing travel, turnover, and overtime. This person will review the Medical Assistants work quality and collaborate with the practice manager and supervisors on the educational needs of the department. This position will spend the week training new hires in clinics or traveling to different clinics to review processes and keep each clinic streamlined. This position floats and provides backup when needed. The trainer should be highly proficient in the operations of the back office. As a trainer, this role is considered a leadership position and requires professional and polished conduct.
Responsibilities/Duties/Functions/Tasks
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lead employees to accomplish all job objectives.
- Provide training, coaching, and development for all Medical Assistants.
- Train employees in Nextgen and EMA.
- Create a training program and develop protocols, policies, and procedures.
- Identify training needs specific to practice-site operations.
- Design audit forms and perform chart audits.
- Participate in group and one-on-one training for Staff, Managers, and Clinicians.
- Provide feedback to Directors and Managers on ongoing training objectives, software developments, and continued growth ideas.
- Demonstrate an understanding of practice policies and procedures.
- Educates, monitors, and communicates ongoing revisions of practice workflow processes to ensure compliance by all back office staff on time.
- Develops lesson plans, manuals, and supporting learning tools utilized in training.
- Prepares and delivers presentations, demonstrations, staff meetings, train-the-trainer, and end -classes including one-on-one training with staff.
- Demonstrates critical thinking, conflict management, negotiating, and personnel development.
- Trains employees on customer service protocols.
- Schedules back office staff to ensure coverage.
- Works closely with the Practice Manager and Human Resources in recruiting new employees.
- Serves as a liaison between Practice Managers and Supervisors.
- Fill in for staff as needed.
Qualifications:
Education:
- High school diploma or equivalent.
- Medical Assistant training.
Experience:
- Minimum of 3-5 years of medical office management experience is required.
- Dermatology experience is preferred.
- Minimum of 3 years of training and development experience.
Performance Requirements:
- Knowledge of clinic and company policies and procedures.
- Knowledge of medical terminology and insurance practices.
- Knowledge of computer programs and applications.
- Knowledge of CPT and ICD-10 coding.
- Knowledge of managed care, Medicare, and Medicaid guidelines.
- Skilled in effective personnel management including training staff and delegating duties.
- Skilled in written and verbal communication.
- Ability to work effectively as a team member with physicians and other staff.
- Ability to respond timely to changing demands.
- Ability to plan, organize, prioritize, and direct the work of others.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
- Experience managing patient issues.
Our competitive benefits package includes the following:
- Medical, Dental, and Vision insurance
- Short-term/Long-term disability
- Life and other voluntary plans
- 401(k) plan
- Employee Referral Program
- Paid Time-Off
- Company-Paid Holidays
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals. Multiple staff demands and deadlines can trigger stress.
Equal Employment Opportunity:
Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.
Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.
Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.
No phone calls or agencies, please.
INDHP2
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
Experience:
- Medical Assistant: 3 years (Required)
- Medical office management: 3 years (Required)
- Clinical: 2 years (Required)
- Dermatology: 1 year (Preferred)
- Training & development: 3 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person