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General Manager, Full Time
Rate of Pay: $200,000 - $220,000 Annually
Relocation Offered
Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented General Manager who is passionate about bringing positive energy to the workplace on a daily basis. Our General Managers understand the value of developing a team to work towards their full potential to deliver an amazing guest experience. The ideal General Manager is entrepreneurial, motivated, and able to execute operational strategies in a unique lodging property for our valued guests.
The General Manager will be a “hands-on” leader and have the intrinsic desire to meet the needs of our guests and team members. Items that will be instrumental in driving the success of this hotel include: Community involvement, an appreciation for family and food & wine, and a connection to nature & the ocean. This property requires a GM that has a strong rooms background along with experience in sales, food & beverage and event planning.
Essential Functions and Responsibilities of the job include but are not limited to:
- Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention.
- Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Developing and Building Teams - Encouraging and building mutual trust, respect and cooperation among team members.
- Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
- Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
- Supervising Team Members - Supervising and managing team members. Managing all day-to-day operations. Understanding team members’ positions well enough to perform duties in their absence.
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
- Communicating with Supervisors, Peers and Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Managing Daily Operations of the Hotel - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests on a daily basis.
- Guiding, Directing and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Administrating Recognition Programs - Participating in team member recognition programs, publicly recognizing good quality, performance and service.
- Organizing, Planning and Prioritizing Work - Developing specific goals and plans to prioritize, organize and accomplish your work.
- Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Tasks performed daily (regularly): Review/verify daily reports, responsible for bank deposits, petty cash, guest relations, public relations, facility inspection, sales calls, maintenance of accepted standards of operations, monitor performance to forecast.
- Tasks performed periodically: Hire/train/coach/delegate/terminate team members, negotiate contracts for goods and services following company policy, negotiate groups along with room sales, order supplies and approve invoices for payment, monitor and collect receivables, attend community events (Chamber of Commerce, Visitors Bureau, etc.)
- Tasks performed occasionally: Oversee hotel refurbishment, travel to sales events and training seminars, survey competing facilities, complete marketing reports, monitor monthly financial statements, participate in hotel budgeting and planning.
- Other duties from time to time as assigned by Manager.
Qualifications:
Knowledge/Education/Experience: Proficiency in Microsoft applications. At least ten (10) years of progressive leadership experience in a hotel required. Experience in a union environment is required.
Skills/Abilities/Other Requirements: English speaking or bilingual. Strong leadership, salesmanship and public relations skills. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective internal and external guest relations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to provide effective communications, both verbal and written. Strong analytical skill set and problem solving ability. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and present data in a compelling manner. Strong attention to detail. Dependable.
At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:
- Competitive Pay
- Employee Explore Travel Program: Hotel room discounts at over 30 Marriott brands and over 7,000+ Marriott hotels around the world, including 34 Hawaii locations
- 20% Discounts globally on food and beverages and in-room dining at Marriott Worldwide locations
- Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations
- Special discounts on several different vacation ownership options offered through Marriott Vacations Worldwide
- Sense of place and culture
- Paid company holidays and other paid time off (vacation, sick, birthday)
- Medical Insurance
- Free Dental Insurance
- Free Life & Temporary Disability Insurance
- Attractive Pension/Retirement Plans
- Monthly Wellness Event
- Reward & Recognition
- Free hot meal each shift worked prepared by our Culinary Ohana
- Free employee parking directly on-site in hotel parking lot each shift worked
- Dry cleaning allowance/ free laundering of employee uniforms
- Other employee shopping and spa discounts
- Learning & Development Opportunities through Marriott Global Source, Pacifica Hotels University and MORE!
Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort’s ohana!
Required
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Full-service experience required
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5 - 7 years: At least 5-7 years’ experience as a General Manager within hotel operations demonstrating progressive career path responsibilities
Preferred
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Marriott experience preferred
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Professional skills • Proficiency in MS Office Suite • Experience with hotel operations software programs • Skillful in project planning/ tasks and able to prioritize projects/ tasks
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Personal skills • Highly organized and efficient • Pro-active and results driven • Ability to adapt and demonstrate flexibility • Leads by example and with integrity • Excellent communicator and team motivator • Business-like, socially engaged, passionate, expressive demonstrating a positive attitude
Preferred
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Bachelors or better in Hospitality and Resort Management
Preferred
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Innovative: Consistently introduces new ideas and demonstrates original thinking
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Loyal: Shows firm and constant support to a cause
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Enthusiastic: Shows intense and eager enjoyment and interest
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Thought Provoking: Capable of making others think deeply on a subject
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Team Player: Works well as a member of a group
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Leader: Inspires teammates to follow them
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Functional Expert: Considered a thought leader on a subject
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Dedicated: Devoted to a task or purpose with loyalty or integrity
Preferred
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Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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Goal Completion: Inspired to perform well by the completion of tasks
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization