Description:
SUMMARY
The Patient Support Coordinator is responsible for various functions in support of the Patient Support Department. This role will report to the Patient Support Manager.
PRIMARY RESPONSIBILITIES
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Provide superior support to internal Patient Support Team, internal Sales team, and patients
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Process patient data for accuracy and confirming all required documentation is complete and accurate
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Conduct patient survey collection via text, email, and phone call
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Respond to, process, and provide on patient data reports
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Maintain Patient Support Department data metrics to the Patient Support Manager
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Work in close collaboration with the Patient Support Associates
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May assist the Sales Training Coordinator on an as needed basis, as assigned by management
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Perform other duties and projects as assigned by management
Requirements:
KNOWLEDGE AND SKILL REQUIREMENTS
Experience, Competencies, Education:
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Bachelor’s degree preferred.
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Strong verbal and written communications skills
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Strong typing skills and speed, data collection skills over the phone, data entry experience preferred
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Detail oriented and excellent organizational and time-management skills with proven ability to prioritize work and meet deadlines
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Experience collaborating with internal and external resources
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Proficiency in Microsoft Office Software, email programs, and online information systems
Beneficial Skills and Experience:
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Medical Field experience preferred
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Customer Service and/or Call Center experience a plus
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Experience working in a CRM platform, ideally Salesforce, preferred
WORKING CONDITIONS
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Ability and willingness to “get the job done”, allowing for flexible and extended hours, depending upon the project needs
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Small office environment (does own documentation and interacts directly with others in virtually all situations)
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Travel – approximately once a year