Help to make a difference in a role that is an integral part of our healthcare team. If you love providing excellent service to patients and families while at the same time facilitating important duties in support of providers, this position may be for you. In this role you'll ensure that both patients and providers get what they need to promote the best care experience possible. This position will support a variety of providers in our Golden Valley location.
This position’s primary responsibility is to coordinate the care of patients from check-in to check-out as outlined by provider instructions. Facilitates priority communications between patients and providers by processing messages that come in via phone, portal, web, chat and/or fax. Performs prior authorizations on behalf of patients for medications and some procedures. Greets patients warmly and scans outside records the patient may bring to the visit. Following the visit, performs the check-out process including making additional appointments (diagnostic testing and follow up appointments) and coordinating provider orders as appropriate. Sends summary of care to outside providers. Monitors provider schedules to confirm all information is available for upcoming patient visits.
This position's hours are Monday - Thursday (32 hours/week), 8:30 a.m. to 5:00 p.m. or Monday - Friday (40 hours/week)