Job Summary
The VIP Corporate Receptionist provides an elevated level of service to VIP visitors to create a unique and high positive impression. This role entails the escort of high-level visitors from the ground lobby to conference room/meeting space.
Responsibilities include:
- Responsible for proper entry and escort of high-profile VIP visitors
- Motivates and sets the tone for staff by demonstrating a pleasant, engaging, customer oriented attitude
- Must have experience in client facing roles
- Ensure the highest level of hospitality and service is provided to VIP guests
- Verify visitor identity prior to arrival and create photo bios for the visitors
- Track and manage incoming VIP visitors
- Manage closely all activity in the internal visitor process. Must be knowledgeable on all daily meetings and up to the minute changes
- Act as first point of contact for all activities and emergencies, always remaining alert.
- Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required.
- Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
- Answer global switchboard calls, direct calls, and manage message receipt and delivery
- Handling on-floor conference room activities, both visually and by means of the reservation system, being aware of meeting start/end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
Preferred Qualifications:
- Associates degree or equivalent professional VIP client facing work experience
- Possess very strong interpersonal relationship skills
- Possess excellent writing, verbal, and public speaking skills
- Experience with high profile clientele
- Experience in customer service. Experience in a lead customer service or supervisory capacity preferred
- Ability to communicate well and guide a team
- Strong computer skills and knowledge of office technology/equipment
- Punctual, dependable, and dedicated to achieving excellence
- Experience in 5 star hotels or luxury retail
Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).
Job Type: Full-time
Pay: $26.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to commute/relocate:
- New York, NY 10001: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Required)
- Hospitality: 2 years (Required)
Work Location: In person