Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Hotel Desk Supervisor for the evening shift. As a Hotel Desk Supervisor, you will play a crucial role in ensuring the smooth operation of our hotel and providing exceptional guest experiences. This is an excellent opportunity for someone with a passion for hospitality and guest services to advance their career in the hotel industry.
Duties:
- Oversee the front desk operations during the evening shift, ensuring efficient and effective service delivery
- Greet and check-in guests, providing them with a warm welcome and ensuring their needs are met throughout their stay
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with night audit duties, including reconciling accounts and preparing reports
- Train and supervise front desk staff, ensuring they adhere to hotel policies and provide outstanding customer service
- Coordinate with other hotel departments to ensure seamless guest experiences
- Maintain accurate records of guest interactions, transactions, and preferences
- Assist with managing room inventory and reservations as needed
- Ensure compliance with all hotel safety and security procedures
Requirements:
- Previous experience in a hotel or hospitality-related role is preferred
- Excellent phone etiquette , computer and communication skills
- Strong customer service skills with a focus on guest satisfaction
- Ability to handle difficult situations calmly and professionally
- Knowledge of hotel operations and guest relations
- Familiarity with night audit procedures is a plus
- Ability to work evening shifts, including weekends and holidays
We offer competitive pay rates and opportunities for career advancement within our hotel management team. If you are passionate about providing exceptional hospitality service and have the necessary skills and qualifications, we would love to hear from you. Apply today to join our team as a Hotel Desk Supervisor Evening Shift!
Job Types: Full-time, Part-time
Pay: $17.50 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Weekends as needed
Work setting:
Work Location: In person