Join one of the BEST Automotive Dealer Groups in the Twin Cities. Buerkle Automotive including Buerkle Honda, Buerkle Acura, Buerkle Hyundai and Buerkle Collision Center is a family owned and operated business providing a great place to build your automotive career.
Buerkle's Service Call Center, located in White Bear Lake, is looking for candidates with excellent customer service skills along with a great attitude.
Service Call Center Rep - FT (Tuesday - Saturday)
The Service Call Center Representative is responsible for professional scheduling of all appointments for the service departments in a manner that promotes smooth flow of appointments through the service department by scheduling work so as to maximize customer convenience while meeting the advisors and technicians ability.
What we offer YOU!
- Starting at$18 - $20 per hour depending on experience
- Bonus on top of hourly rate
- Same schedule every week - includes Saturdays
- This is position NOT remote - onsite only
- 401k Plan w/ company match
- Paid Time Off
- Paid Holidays
- Medical, Dental and Vision insurance
- Free Telemedicine (medical and mental health)
- Company Paid Life Insurance
- Disability Insurance
- Company Discount on vehicles, service and parts
- Volunteer opportunities
- Opportunities for career advancement
- Excellent opportunities for personal and professional growth!
What YOU offer us!
- You are a fast learner who enjoys solving problems and helping others.
- You are self-motivated and enjoy working independently and with a team.
- You are dependable.
- You have prior customer service experience - automotive industry experience is a plus.
- Positive attitude.
- Solid organization skills.
- Great customer service skills.
- Effectively communicate with customers and co-workers.
Job Duties include:
- Answer incoming calls to provide information, schedule appointments and receive customer and vehicle information.
- Listen to customer concerns, comments and requests to provide clear explanation on the repair order.
- Provide accurate cost and time estimates for needed maintenance and repairs.
- Perform follow-up calls to service customers to ensure satisfaction with their service visit.
- Handle customer complaints and concerns while maintaining high customer satisfaction standards.
- Build and maintain strong relationships with customers and co-workers.
Qualifications
- Proficient in English with excellent communication skills for effective customer interactions.
- Strong data entry abilities to accurately input customer information and service requests.
- Prior experience in customer service and call center environments is preferred.
- Multilingual skills, especially in Spanish, are a plus for assisting diverse customer base.
- Ability to upsell services and products to customers to enhance their experience.
- Comfortable with outbound calling and possess good phone etiquette.
- Analytical skills to assess customer needs and provide appropriate solutions.
NEXT STEP:
Submit a resume via the APPLY NOW button
OR
Complete an application in person at Buerkle Honda 3360 N Highway 61 WBL 55110
Visit www.buerkle.com to learn more about Buerkle Automotive!
Are YOU the top talent we are looking to place in a rewarding automotive career?
We are an equal opportunity employer.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Are you available for work on Saturdays?
Education:
- High school or equivalent (Preferred)
Experience:
- Call Center: 1 year (Required)
Ability to Relocate:
- Vadnais Heights, MN 55110: Relocate before starting work (Required)
Work Location: In person