This position under the supervision of the Deputy Director performs case management duties associated with rental assistance within the Section 8 Housing Choice Voucher Program (HCV), Section 8 Project Based Voucher (PBV), ERAP, Section 610 and Phelps’s Project Based voucher Programs and other City/State and Federal subsidy programs and must create lease renewals as required. Accurately maintains a caseload of program participants under HPD Section 8 Regulations, HUD Section 8 Regulations and other program requirements. For purposes of Annual Vacation Leave Time as set forth in the Employee Manual, this position is classified as “Line Personnel”.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions Section 8 Resident Coordinator:
- Reports to Deputy Director
- Responsible for clerical duties such as organizing, filing, photocopying, faxing, etc.
- Answer telephones, take messages, and communicate with internal and external partners/individuals with the utmost customer service.
- Manage all incoming and outgoing subsidy mail/correspondence
- Responsible for maintaining paper and electronic records for tenant files.
- Assists and works with low income household to secure subsidies
- Maintains confidentiality when dealing with sensitive information.
- Tracks tenant subsidies and ensures to follow up until renewal completed
- Submits Bi-weekly Status Updates and Progress Report
- Works closely with Property Management and Compliance departments
- Work on special projects or providing extra support to other departments
- Other duties as assigned.
Competencies:
- Business Acumen.
- Communication Proficiency.
- Decision Making.
- Ethical Conduct.
- Financial Management.
- Leadership.
- Problem Solving/Analysis.
- Project Management.
- Results Driven.
- Strategic Thinking
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is also occasionally exposed a variety of extreme conditions in buildings.
Position Type/Expected Hours of Work:
The work hours are 35 hours a week. Generally the work hours are 9 am to 5 pm with 60 minutes for lunch to maintain full-time status.
Travel Required:
Travel is primarily local during the business day.
Required Education and Experience:
- 3-5 years of prior experience working with HUD Section 8 housing choice voucher and/or Section 8 Project Based Voucher.
- Management / Leased housing experience with working with low income households.
- Knowledge of property management and housing subsidy processing.
- Ability to work effectively with minimum supervision in a fast-paced, high-volume office, and appropriately set priorities and exercise independent judgment.
- Strong interpersonal, customer service and communication skills.
- Strong organizational skills, well disciplined, able to work under pressure of many priorities and meets deadlines.
- Verbal and written communication skills and proficiency.
- Ability to maintain confidentiality when dealing with sensitive information.
- Highly motivated to assist low-income households.
- Previous experience with the HUD Section 8 Housing Choice Voucher and/or Section 8 Project Based Voucher/Public Housing programs is preferred.
- Technology savvy and familiar with e-mail systems.
- Must be proficient in Microsoft Excel, Word, and Outlook
- Ability to multitask.
- Bilingual Skills (English/Spanish) a plus
Job Type: Full-time
Pay: $32.83 per hour
Expected hours: 35 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
Work Location: In person