We are seeking a highly organized and detail-oriented Dispatcher to join our team in the HVAC and Plumbing department. The Dispatcher will be responsible for efficiently coordinating and managing service schedules, ensuring timely response to customer calls, and optimizing the workflow of our service technicians. The ideal candidate will possess excellent communication skills, a strong sense of urgency, and the ability to multitask in a fast-paced environment.
- Scheduling and Dispatching:
- Coordinate and schedule service calls and maintenance appointments for HVAC and plumbing technicians.
- Dispatch technicians to job sites based on priority, location, and skill set.
- Monitor the progress of service calls and adjust schedules as necessary to ensure timely completion.
Qualifications:
- High school diploma or equivalent; additional education or certification in HVAC, plumbing, or a related field is a plus.
- Proven experience as a dispatcher, preferably in the HVAC or plumbing industry.
- Strong organizational and multitasking abilities.
- Excellent communication and customer service skills.
- Proficient in using dispatch and scheduling software.
- Ability to remain calm and professional in high-pressure situations.
- Strong problem-solving skills and attention to detail.
- Knowledge of HVAC and plumbing terminology and services is preferred.
LENGTH OF ASSIGNMENT: Temporary
START DATE: ASAP
PAY RATE: $20/hr
HOURS: Monday - Friday 8:30 am - 5:30 pm.
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