JOB SUMMARY
The Housing Navigator II works closely with clients and prospective property owners and managers to secure permanent housing opportunities for homeless individuals and families. The Housing Navigator II is the lead navigator responsible for locating available housing for clients, provides case management to clients to help them to stabilize in their housing, conducts outreach to develop ongoing landlord relationships and provide them with educational information regarding subsidies, and participates in coordinated entry.
ESSENTIAL DUTIES AND RESPONSIBILITIES
In consultation with the participant, the Housing Navigator II:
- Conduct thorough assessments of clients’ housing needs, preferences, and eligibility for various housing programs;
- Develop individualized housing plans with clients, setting realistic goals and timelines;
- Assists clients in completing SSI/SSDI and other entitlement applications;
- Administers the VI-SPDAT and matches clients to housing type via Coordinated Entry System protocols;
- Networks and collaborates with area Housing Resources and maintains a presence at all meetings;
- Assist clients in identifying and applying for suitable housing options, including subsidized housing, private rentals, and other available programs;
- Provide ongoing support to clients during the housing search process, including transportation to viewings and assistance with application processes;
- Advocate on behalf of clients to secure housing and resolve any barriers to housing access, such as credit issues, rental history, or legal challenges;
- Assists clients with management through connection to community resources, employment search and readiness preparation, connection to medical, dental, mental health, and other basic needs services;
- Educate clients on tenant rights and responsibilities, budgeting, and maintaining housing stability;
- Develop and maintain relationships with landlords, property managers, and housing providers to identify available housing units and negotiate lease terms;
- Establish, updates, maintains and communicates a list of available housing opportunities at least twice per week;
- Consistently meets all agency assigned outcome goals with respect to number of rental property contacts and number of people served, and excited to permanent housing;
- Responsible for the preparation of materials for making presentations to realtors, property managers and property owners or groups thereof;
- Fields inquiries from prospective property owners to provide information on Holliday’s Helping Hands' services, listen to their needs and ensure submission of completed housing applications where appropriate;
- Assists clients with management through connection to community resources, employment search and readiness preparation, connection to medical, dental, mental health, and other basic needs services;
- Educate clients on tenant rights and responsibilities, budgeting, and maintaining housing stability;
- Leads community outreach and education efforts to promote housing resources and services.
UNIFORM/DRESS: Business casual attire. Refer to the Employee Handbook for more details.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
- A minimum of 2-3 years of related experience strongly preferred;
- Bachelor's-level Degree; or an Associates-level Degree and 5 or more years’ experience providing housing- based support services to people facing multiple barriers to housing stability.
- Experience in a social service setting with working knowledge of case management systems and planning techniques;
- Knowledge of housing resources, subsidy programs, and the Continuum of Care for homeless persons;
- Experience working with homeless individuals and families is strongly preferred;
- Experience working in property management or real estate, and/or with business development is strongly preferred;
- Must be proficient in the following computer applications--Microsoft Word and Excel. HMIS a plus;
- Must have own transportation to conduct job related travel;
- Must satisfactorily pass the company’s background, DMV and reference check; and
- Must meet insurance carrier’s requirements for approval to drive.
Licensure/Certification: Employees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management:
Language Skills:
Ability to read, analyze and interpret general business correspondences. Full English fluency (read/write/speak) is required. Bilingual Spanish skills desired but not required.
Reasoning Ability
Ability to define problems, collect data, establish facts and draw valid conclusions as needed. Ability to learn and understand the function of relevant programs as needed.
Computer Skills
To perform this job successfully, an individual should have strong knowledge of MS Word and Excel, HMIS is a plus
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Holliday’s Helping Hands operates multiple sites within Southern California. Work locations may change dependent upon the organization’s needs. While performing the duties of this Job, the employee establishes and maintains effective work relationships with co-workers and customers, maintains regular attendance, understands and carries out a variety of oral and written instructions, has knowledge of proper English usage, grammar, punctuation, spelling, and vocabulary, has the ability to learn office principles, practices, and methods, understands filing systems, including numerical, alphabetical, and chronological, learns a variety of procedures, policies, and services of the assigned work unit or program, performs assigned duties with efficiency and accuracy and maintains confidentiality. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The position is in healthcare and the Case Manager may come in contact with patients with contagious illnesses.
NOTE
The statements herein are intended to describe the general nature and level of work performed by employees, but is not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Job Type: Full-time
Pay: $25.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
- Case management: 3 years (Required)
Ability to Commute:
- Los Angeles, CA (Required)
Ability to Relocate:
- Los Angeles, CA: Relocate before starting work (Required)
Work Location: In person