Job Objective(s):
- The Sales Assistant/Outreach Director is instrumental in driving sales performance by supporting the Director of Sales in achieving sales objectives and enhancing the resident experience.
- This dynamic role encompasses outreach, sales engagement, customer relationship management, and coordinating events.
Job Responsibilities and Duties
- Connect with local healthcare providers, senior organizations, and community groups (hospitals, clinics, physicians, social workers, community centers).
- Create personalized outreach like educational seminars, informational luncheons, and regular meetings.
- Inform referral sources about services, amenities, and improvements with educational materials.
- Host joint events with medical and community organizations (educational, social, or health-focused).
- Solicit and use feedback from referral sources to enhance services and referral processes.
- Acknowledge key referral sources through appreciation events or recognition programs.
- Conduct needs assessments with priority accounts for sales opportunities.
- Document client interactions in Hubspot.
- Research competitors for pricing and incentives.
- Update referral networks on unit availability.
- Oversee final apartment inspections.
- Arrange welcome gifts with handwritten notes.
- Guide new residents and families with community tours.
- Update referral sources on new resident transitions and status.
- Manage inquiries and confirmations post-marketing campaigns.
- Assist in event setup, breakdown, and attendee engagement.
- Respond to inquiries from reserved families.
- Manage new leads and incoming calls during DOS unavailability.
- Provide secondary tours and accommodate walk-ins if DOS is unavailable.
- Support DOS during scheduled tours with a strategic presence.
Qualifications:
- Excellent communication and organizational skills.
- Ability to handle multiple tasks and prioritize effectively.
- Professional and friendly demeanor.
- Experience in a senior living or similar environment is a plus.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year