Wilmington Dermatology Center is currently recruiting for an outstanding candidate to join our team as a Scheduling Coordinator and Front Office Specialist.
At Wilmington Dermatology Center we take great pride in providing our patients with service excellence while working together efficiently as a team. We operate in a fast paced environment and we are looking for a smart and detail oriented candidate with the right personality, and work ethic to join our team.
Join the nationally recognized and locally awarded team at Wilmington Dermatology Center focused on providing Medical and Cosmetic services supported by excellent customer service and client education.
The front office and scheduling specialist at WDC is responsible for the following activities:
1. Greeting patients, providing them with important paperwork, scanning documentation and updating visit status information with attention to detail
2. Answering the multi-line phone system and scheduling patients in a fast paced environment within our electronic medical record system according to provider and treatment device schedule availability (we receive a high volume of daily and our staff must be able to multi-task and work as a team)
3. Managing 10+ resource schedules and ensuring the best option is selected following key business rules
4. Educating patients on medical and cosmetic procedures, products, promotions, and related pricing (via phone, email, and in-person)
5. Assisting in check-out duties including payment processing, future appointment scheduling, and product sales
6. Ensure the proper balance of payment receipts are reconciled against daily reporting
7. Reviewing referrals and scheduling patient appointments
8. Assist in the opening and closing of the office and maintaining the overall appearance of the front desk and reception area
9. Providing overall administrative assistance for various business needs, including but not limited to preparing and scanning documentation, reviewing documentation and generating reports, and billing support
10. Working in conjunction with other Front Office staff members and coordinating with the medical team to ensure service excellence with our clients
Candidate requirements
1. Prior scheduling experience is preferred
2. Strong work ethic and a team player
3. A quick study who has prior business and office experience (college degree preferred)
4. Cheerful personality who strives to provide our patients with uncompromising service (must be outgoing and willing to deliver excellent service)
5. Reliable, honest and dependable
6. Strong attention to detail - Must be able to learn medical records system, follow detailed protocols, perform detailed data entry and provide pertinent information to patients
7. The ability to problem solve and take ownership of required duties
8. Interests in dermatology and skin care (prior experience is not required - we are willing to train the right candidate)
9. Proficient in using technology (able to multi-task, utilize multiple applications and screens at once, etc)
10. An individual who strives to learn and expand their skill set
11. The ability to successfully manage multiple provider schedules considering time and equipment constraints
Position Details and Benefits:
1. Full Time: M-TH (7:30am-5pm). Fridays 7:30am - 12.
2. Pay: Hourly (Highly competitive within our local market and based on your experience). Base pay increases based on performance and experience.
3. Dermatology and EMR related training will be provided to the right candidate
4. 401k and matching program after 1 year.
5. No cost for many in office treatments per approval and 50% off all cosmetic products
6. Group health plan available
Candidates should respond to this email with their resume. This is a face paced job that requires the ability to multi-task while maintaining attention to detail and superior customer support. Thank you for your interest!
You can find out more about our practice at
www.wilmingtondermatologycenter.com
Work Remotely
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Healthcare setting:
Medical specialties:
Education:
Ability to Relocate:
- Wilmington, NC: Relocate before starting work (Required)
Work Location: In person