A Retail Store Manager is responsible for managing a retail store, which includes overseeing sales, staff and inventory. Retail Store Managers have the following duties and responsibilities:
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Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
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Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
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Seek ways to better promote the store, the product line and service within the store.
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Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
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Implement cross-training of employees and Assistant Managers to maintain productivity at all times.
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Manage all controllable costs with a view to maintaining profitability.
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Ensure the store remains clean and presentable at all times.
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Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
Required Qualifications:
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3+ years of demonstrated consistent retail sales/customer service experience (fashion/apparel retail experience preferred)
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Experience in a Store Manager, or a Team Supervisor role
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Excellent leadership skills and the ability to work with teams
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Open availability (Opening and/or closing shifts, weekends, Holiday seasons)
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Good communication and interpersonal skills towards customers, staff members, Company Leadership, Human Resources & Area/Zone managers
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Excellent problem-solving capabilities, with the ability to work well under pressure
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Must have a reliable mode of transportation upon first date of employment to complete trips to the Bank to submit deposits
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Great attention to detail for purposes of erecting attractive marketing displays, arranging merchandise and maintaining store appearance
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Ability to lift heavy merchandise, walk and stand for long hours