IT Support Specialist
This position assists staff with technical support of desktop computers, applications, servers in the manufacturing environments and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users. The employee in this position also assists in the maintenance and testing of network servers, directories and domains. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.
Responsibilities Include:
- Act as a single point of contact for phone calls and emails from GotPrint employees and partners.
- Provide level 1 and level 2 supports and work with IT outsourced partner for level 3 support as appropriate.
- Work with outsourced IT partner to perform and manage system upgrades including service packs, patches, hot fixes and security configurations.
- Create, modify, and maintain Active Directory group policies, and security permissions.
- Work with other functional IT areas to ensure that IT best practices, policies and procedures are practiced.
- Ensure the accessibility and availability of network resources (Servers, Firewalls, Wireless, E-mail systems, VPN appliances, etc.) is maintained.
- Maintain and manage Company’s local (LAN) and wide (WAN) area networks
- Administration of user accounts (new user accounts, security, etc.)
- Maintain and support Company’s telecommunication systems
- Provide systems training and on-going end-user software support
- Stay abreast of technological developments to ensure that Company’s systems continue to be effective and efficient
- Demonstrate positive relationships with end users while responding to IT tickets and requests
- Assist in all audits and maintain compliance.
- Other duties as assigned
Qualifications:
Required Skills and Abilities:
- Prioritize and organize own work to meet deadlines
- Strong working knowledge of desktop and remote supports
- Strong working knowledge of VOIP telephony solutions
- Strong interpersonal skills, establishing rapport and working well with others
- Education and Experience:
- Bachelor’s degree or equivalent experience
- 6+ years of Desktop support with Microsoft Windows, MacOS is a plus
- 3 years of experience with Microsoft Active Directory
- 3 years of experience with network and security infrastructure (VPN, Firewall)
- 3 years of experience in the manufacturing environment is a plus
Preferred Qualifications:
- Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
- Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed
- End User oriented: Works well with all (internal staff and external staff), promotes a positive image of the Company and works diligently to resolve issues
- Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations
- Ethical: Honest, accountable, maintains confidentiality
- Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary
- Knowledgeable: Understands facets of job, keeps job knowledge current
- Well organized: Information organized and accessible, maintains efficient work space, manages time well
- Strong communicator: excellent verbal and written communication skills
- Technical savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology
- Leadership: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned.
About Us:
GotPrint has led the industry with its web-based Global operations and began building a nationwide network of offset printing facilities to provide faster, more responsive service to our customers. What began in Burbank, CA has now evolved across the United States with facilities in Kentucky and Texas.
Compensation:
-Benefits (Dental, Health, Vision and Life) commencement 1st day of the month upon completion of 30 days of employment
-Rate increase opportunity upon successful completion of 90-Day Introductory Period
-Retirement Compensation: 401K Benefits offered with great company compensation
-Clean and Safe work environment
Please, no phone calls about this job!
Please do not contact job poster about other services, products, or commercial interests.
- Principals only. Recruiters please don't contact this job poster.
- Please do NOT contact us with unsolicited services or offers
Job Type: Full-time
Job Type: Full-time
Pay: Up to $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
Experience:
- Desktop support with Microsoft Windows, MacOS is a plus: 6 years (Preferred)
- Microsoft Active Directory, VPN, Firewall: 3 years (Preferred)
Work Location: In person