Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)
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Maintains the reservation book for restaurant including receiving calls, checking messages, and assisting walk-ins with special attention to Guest Service Standards.
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Ensures fair and equal flow of seating for Servers and Guests.
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Greets Guests and escorts Guests to their table and presents menus.
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Recommends wine, spirits, and other amenities to Guests.
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Works with the front and back of house staff to ensure Guest meals are produced in accordance with specifications and Guest requests.
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Assists Manager in achieving predetermined objectives and desired standards of quality food, service, cleanliness, merchandising and promotion.
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Follows up with Guest (post meal) regarding service and quality.
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Assists in ensuring that all service procedures/standards and safety procedures are followed.
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Uses tact and diplomacy to collect accurate information to resolve Guest conflicts.
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Communicates, leads and directs staff under the direction of the Manager.
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Adjusts ticket transactions such as, splitting and transferring checks in the absence of Seven Sisters Manager.
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Assists in service standards training and practical application.
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Assists with end of month inventory.
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Performs other duties as assigned.