NISSAN OF Tustin
The Parts Counter Representative is responsible for providing customer service and sales assistance in accordance with company policy. Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories.
- Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.
- Keeps accurate records of special order parts
- Answers phone calls, providing price quotes and other information to customers
- Takes phone orders, following all procedures and completing all required documentation
- Assists outside sales representatives with their orders
- Processes orders for daily shipment, delivery, or pick-up at counter
- Receives and ships parts in accordance with company policies
- Verifies "will call" and "back-order" files weekly and return to vendors, or re-stocks items not required
- Assists service drive employees in selecting parts needed for repairs in process
- Orders parts not in stock for required repairs in accordance with company policies
- Follows up on special ordered items and promptly notifies service drive employees when received
- Obtains credit authorization as required and in accordance with company policies
- Ensures all cash, credit, charge, purchase order, invoice and tax exempt sales are processes in accordance with company policies
- Issues credit for parts returned, in accordance with company policies.
- Replenishes assigned inventory daily
- Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
- Advises Parts Manager of inventory discrepancies and if areas of the department are not in good condition
- Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer
- Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
Qualifications:
- Ability to read and comprehend instructions and information.
- automotive knowledge
- Professional personal appearance.
- Ability to work well with the public, sometimes with several customers at a time.
- All applicants must perform duties and responsibilities in a safe manner
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test and physical.
Pay : Hourly, based on experience
Job Type: Full-time
Pay: $16.00 - $30.00 per hour
Expected hours: 30 – 50 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Language:
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Tustin, CA 92782: Relocate before starting work (Required)
Work Location: In person