If you love building relationships through your digital marketing expertise, we need you on our team! We are looking for a Customer Success Representative, to be part of our Corporate team, who strives to help our sales teams execute digital marketing solutions for local SMBs and agencies. In this role, you will use your excellent organizational, communication, and technical skills to ensure positive customer outcomes.
The Customer Success Representative works closely with our sellers and Customer Success Managers on the execution of all digital advertising campaign types, including social media management, targeted display, connected TV/OTT, email marketing, website design, streaming audio/video, and search. The Customer Success Representative serves as a liaison to all internal stakeholders including sales, product, design, and our digital vendor partners as it relates to executing digital campaigns. You’ll have the opportunity to build strong internal relationships, assist in creating new methods and solutions for resolving challenges, and assist our CSM’s and sellers in delivering on the best practices of digital marketing execution and analytics. This position can work remotely in the United States.
Input a steady stream of digital orders into ad-serving programs daily.
Assist in the onboarding of new customers, ensuring all campaign details and requisite information are transmitted to the campaign manager, working with the CSM to ensure client-side actions are completed (tag placement, analytics setup, creative approval, etc.), and all new customer / new campaign SLAs are met.
Enter campaign details into production tracking software, ensuring a smooth and timely launch of all elements across all campaigns assigned, coordinating amongst all stakeholders.
Document customer goals, track work completed, and provide updates on the process.
QA on contract/billing as required to identify errors and inconsistencies in contracts and campaign details.
Liaison for sales and CSM’s with internal departments and partners
Solve campaign problems and effectively escalate issues.
Requirements of this position include:
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Ability to adapt, multi-task, and respond quickly to changing technology and deadlines.
Interested in learning and picking up new concepts quickly.
Detail-oriented with the ability to work independently, and demonstrate excellent analytical problem-solving/technical troubleshooting skills.
Excellent communication and interpersonal skills with the ability to communicate professionally with management and staff at all levels.
Bachelor’s degree in a related field preferred or equivalent experience.
Self-driven problem solver, able to adapt to rapidly changing, high-energy environment
Experience in some combination of the following: digital marketing campaign management, media planning, campaign optimization, digital marketing analytics, account management, customer support
Strong attention to detail and organizational skills
Excellent presentation, written, and oral communication skills
A working knowledge of programmatic display, audio, and video advertising preferred
A working knowledge of tag placement, configuration, and management preferred
Base knowledge of CRM/Help Desk platforms
Experience level can vary
Benefits:
Alpha Media invests in people who invest in themselves and offers employees a competitive package of health and welfare benefits. Learn more about our benefits on our Careers page.
- Employer-sponsored medical, dental & vision insurance with a variety of coverage options and additional benefits to choose from.
- Starting with 17 days of PTO, 11 Company Holidays, and a Birthday Day for you to use during your birth month.
- Employee Assistance Program (EAP) for full-time and part-time employees and all household members at no cost.
- 401(k) Retirement Plan with discretionary employer matching.
- Alpha Cares – paid volunteer hours.
- Pet adoption subsidy.
Who we are:
Alpha Media is a diverse multimedia company that shares music, sports, and news content across various platforms. Alpha owns and operates over 200 live broadcast radio stations and digital properties across the United States. We believe in hiring top talent who are innovative and vibrant, and we strive to create progressive products and world-class events while building strong relationships in our communities. Additionally, our Alpha Digital division specializes in building custom audiences and implementing digital strategies such as web design, SEO/SEM, mobile, social media, video, OTT/CTV, and more to generate leads for businesses. We are committed to the "Live and Local" philosophy and approach clients' digital needs strategically to expand brand awareness and drive conversions.
Alpha values Integrity, a Can Do Attitude, Passion, Competitiveness, Creativity, and embraces that work can be FUN. If these qualities are important to you and you feel you check off the qualities we are looking for, apply now, and let's talk.
Alpha Media is an equal opportunity employer and participates in E-Verify.
If you need assistance to complete the application process due to a medical reason, please contact us at 1-877-459-5750 or alpha.recruitment@alphamediausa.com and include your full name, contact information.