SUMMARY:
Designs, implements and maintains effective training programs for Hurley Medical Center’s Revenue Cycle teams, workflows, and applications. Provides training to staff within the department, virtually, or at various sites around the enterprise. Uses proven methodologies, including needs analysis, to design, develop, implement, and evaluate system training. Assists in tracking and monitoring of performance of the revenue cycle functions as they pertain to training, user education, and positive patient experience. Performs ongoing quality monitoring of revenue cycle workflows performed within the department and enterprise wide to ensure consistency and compliance with payer and hospital policies and procedures. Identifies, communicates, and participates in resolving operational deficiencies that impact revenue cycle workflows. Establishes positive relationships with administrators and providers as well as revenue cycle department team members to deliver an effective training program to the enterprise. Complies with all appropriate safety and infection control standards. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Hurley Family Standards of Behavior.
REQUIREMENTS:
Bachelor's degree in a healthcare-related field.
Two (2) years of experience in one or more Revenue Cycle areas: Professional Billing, Hospital Billing, Payment Posting, Patient Registration, and Authorizations in a hospital/medical center setting. Additional experience as stated may be substituted for two (2) years of the required education on a year-for-year basis.
Knowledge of training techniques, including virtual, hands-on, and computer-based training as well as group dynamics and facilitation.
Working knowledge of Google Suite and Microsoft Office products
Knowledge of medical terminology, coding, and billing principles.
Demonstrated ability to work with computers and computer applications and files. Ability to compile and analyze data to submit data in report format to draw conclusions.
Exceptional communication (written and verbal) and presentation skills. Ability to prioritize and accomplish tasks in a manner that ensures efficient workflow and meets established deadlines. Possesses efficient time-management skills and proven ability to multitask under tight deadlines
Ability to facilitate a congenial and professional working relationship with internal and external vendors, customers, peers, and superiors.
ADDITIONAL NECESSARY REQUIREMENTS:
Valid driver’s license and transportation to travel to/from off-site facilities and affiliates.
Must obtain Hurley Revenue Cycle Credentialed Trainer status within 6 months of employment.
Job Type: Full-time
Pay: $23.32 - $29.16 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work setting:
Education:
Experience:
- Professional/Hospital Billing, Payment, and/or Reg and Auth: 2 years (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
Ability to Commute:
- Flint, MI 48532 (Required)
Ability to Relocate:
- Flint, MI 48532: Relocate before starting work (Required)
Work Location: In person