Department: Admitting
Status/Schedule: Full Time
Shift: Nights; weekends & holidays
Location: Hartford, KY
For more information contact: Xavier Forrest, xforrest@ochcares.com
Qualifications:
- Education: High School Diploma or GED
- Experience: Preferred 1 year
- Additional Requirements: Effective communication is a requirement in this position. Computer literacy is also necessary for account reviews in multiple EMR systems. Experience in insurance billing and collections preferred. Some medical terminology knowledge is preferred.
Job Description:
- Greeting patients, scheduling appointments, answering phone calls, verifying insurance information, collecting co-payments or deductibles, assisting patients with any questions they may have about their treatment or services.
- Updating patient records accurately, maintaining confidentiality of patient information, ensuring that patients have a positive experience during their visit.
- May also be responsible for handling patient complaints or concerns and escalating them to the appropriate supervisor or manager when necessary.