About Us:
Rogers Market is a rapidly growing, family-owned high-end convenience store located in Sarasota, FL. Our focus is on providing a stellar customer experience by offering food made from scratch in full restaurant kitchens, along with an extensive selection of wines ranging from standard offerings to high-end wines and champagne and conventional convenience store items. We are committed to exceeding customer expectations and delivering exceptional service in a unique retail environment.
Job Overview:
We are currently seeking a motivated and customer-oriented individual to join our team as a Customer Service Associate. In this role, you will be the face of Rogers Market, assisting customers with their inquiries, providing product information, and ensuring a positive shopping experience for all patrons.
Key Responsibilities:
- Greet customers as they enter the store and assist them in finding products
- Answer customer inquiries regarding product availability, pricing, and promotions
- Process transactions accurately and efficiently using our point-of-sale system
- Maintain a clean and organized store environment, including restocking shelves and tidying up the checkout area
- Handle customer complaints and concerns with professionalism and empathy, resolving issues to the best of your ability
- Collaborate with team members to achieve store targets and goals
- Uphold company policies and procedures regarding safety, security, and customer service standards
Qualifications:
- Previous customer service experience in a retail or hospitality setting is preferred
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to build rapport with customers
- Ability to work effectively in a fast-paced environment and multitask efficiently
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays
- Basic math skills and familiarity with cash-handling procedures
- High school diploma or equivalent qualification
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Ability to Relocate:
- Sarasota, FL 34240: Relocate before starting work (Required)
Work Location: In person