Job Title: Front Desk Virtual Receptionist
Department: Sales and Customer Service
Location: Remote
Employment Type: Full-time
Reports to: Sales Manager
Salary: 35/hr
Company Overview:
Stone Elegance Fabricators is at the forefront of the stone industry, specializing in high-quality stone fabrication and installation for both residential and commercial projects. With over 20 years of experience, we pride ourselves on our expertise, craftsmanship, and dedication to transforming spaces with beautiful, durable stone products. Our state-of-the-art showroom not only displays a wide range of stone options but also serves as a hub for client consultations and design planning, providing tailored solutions that meet the unique needs and styles of each customer.
Job Summary:
As a Front Desk Virtual Receptionist at Stone Elegance Fabricators, you will be the first point of contact for our clients, playing a crucial role in managing inquiries and booking consultations. This remote position requires a blend of excellent customer service skills, sales proficiency, and a passion for design. The ideal candidate will facilitate a welcoming and informative first interaction for clients, setting the stage for successful sales and long-term relationships.
Key Responsibilities:
1. Showroom Consultation Bookings:
Secure a minimum of 5 showroom consultations per day to ensure a robust pipeline of potential sales.
2. Customer Engagement:
Engage with clients via phone and online platforms to understand their needs, present our stone solutions effectively, and convert inquiries into booked appointments and sales.
3. Product and Market Expertise:
Continuously enhance your knowledge of our products and stay informed about industry trends and competitor offerings to provide expert advice and maintain a competitive edge.
4. Team Collaboration:
Collaborate closely with the sales team to achieve weekly and monthly goals, contributing to the team's overall success through active participation and initiative.
Behavioral Skills:
- Emotional Intelligence: Strong dedication to satisfying customer needs and exceeding expectations.
- Communicative: Exceptional communication skills, capable of conveying complex information clearly and persuasively.
- Adaptive Learner:Quick to absorb and apply new information about products and market dynamics.
- Collaborative: Proven ability to work effectively within a team to achieve common goals.
Technical Skills:
- CRM and Virtual Tools: Proficient in using CRM software and virtual communication platforms to manage customer interactions seamlessly.
- Sales: Strong sales skills with a track record of effectively closing deals and meeting sales targets.
Education and Experience:
- High school diploma required; further education in Business Administration, Sales, or a related field is advantageous.
- Prior experience in customer service or sales, particularly in a showroom or related retail setting.
Preferred Qualifications:
- Background in Sales and Customer Service
- Experience in decorative kitchen industry, interior design, or related fields is highly desirable.
- Ability to speak multiple languages to accommodate a diverse clientele.
This enhanced job description offers a clearer picture of Stone Elegance Fabricators and the vital role of a Front Desk Virtual Receptionist within the company, aimed at attracting qualified candidates who are passionate about customer service and the stone industry.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Trenton, NJ 08619: Relocate before starting work (Required)
Work Location: In person