Job Overview: The trainer supports all aspects of organizational development needs including but not limited to, assessment, development, implementation, and facilitation of training by applying various training delivery techniques, business processes, products and systems and will also be involved in project management of training programs being established. The Trainer has basic knowledge of clinical operations procedures for prior authorizations, medication refills, Klara, inbound and outbound phone call handling, patient charts, medical records requests, insurance verification, managing faxes and EMR system.
Primary Responsibility:
- Responsible for design, development, implementation, delivery, and maintenance of training activities, using both technology-based and classroom methodologies.
- Develop onboarding programs for new employees.
- Evaluate employee performance throughout the duration of training programs with skills assessments and surveys to gauge cost and effectiveness of programs.
- Conduct surveys to gauge the effectiveness of programs.
- Collaborate with appropriate resources (e.g., business partners, SMEs, business leadership) to facilitate and develop training plans and support training material development
- Participate in the evaluation and continual improvement of training programs, including administrative tasks related to training development and delivery.
- Develop and track project plan for education projects including documentation of expectations for all applicable stakeholders (e.g., business leaders, learners, trainers)
- Manage systems to include uploading and maintaining e-learning courses, transcripts and providing technical support.
- Ensure that the logistics of the learning environment are completed and in place (e.g., rosters, technology, room arrangements/configuration, learning materials)
- Facilitate meetings to prepare others for effective training, including review of appropriate context/direction to prepare them to deliver training.
- Research, recommend, and participate in professional development activities to continually grow professional capabilities.
- Responsible to draft and update system procedures and assist with regular review and maintenance of the system procedure manual.
- Adhere to established guidelines for formatting and templates
- Comply with all required policies, regulations, and procedures applicable to the learning process (e.g., CMS, HIPAA, HR policies)
- Contact learners' leadership as directed during the training process, as needed (e.g., to communicate learning progress, behavioral issues, attendance issues, follow up needed)
- Support/Provide post-training support to learners, as needed (e.g., outstanding questions/issues, parking lot items, unmet expectations, additional copies of learning materials, on-the job support, appropriate referrals for learners)
- Provide feedback to appropriate stakeholders on ways to improve learning outcomes, based on established data/metrics and experience with learners
- Identify and monitor applicable metrics/data/trends to track learning effectiveness and recommend/drive changes to enhance learning outcomes
- Generate/analyze reports on training processes/outcomes, and track applicable performance metrics and distribute to applicable audiences as appropriate
- Collaborate with appropriate stakeholders to drive changes to learning approaches/strategies/methodologies, training plans as needed (e.g., processes, procedures, materials)
- Other duties as assigned
Preferred Skills and Knowledge:
- Bachelor's Degree in English, Communications, Business Administration, or related field
- Technical writing skills to write clear and easy-to understand instructional documents.
- Project management skills with the ability to multi-task and advance activities through-out the project timeline, as well as set goals and timelines, organize project workflows with others and monitor and evaluate accomplishments.
- Strong communication skills with a demonstrated ability to communicate complex concepts clearly and concisely.
- Strong interpersonal skills to work effectively with a variety of people in various contexts.
- Familiarity with clinic settings, basic standards of medical care, and medical terminology.
- Strong communication, presentation, facilitation, and interpersonal skills.
- Proficient in the use of Microsoft Office Products including Excel, Word, and PowerPoint.
- Excellent critical thinking skills
- Able to work in fast-paced environment and meet productivity goals
- Able to perform work with a high degree of accuracy and attention to detail.
Required Education, Experience, and Credentials:
- 3 years of professional experience preferred
- Excellent analytical skills, including the ability to evaluate a broad scope of data to define potential risks
- Excellent communication skills, both written and verbal. Proven ability to communicate with employees at all levels of the organization
Additional Position Details: (hours, locations, commute)
- Constantly required to sit, use hands to handle or feel, talk and hear
- Constantly required to use a computer monitor screen for most of working-day
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus between computer monitor and working space
- This position is eligible for hybrid work from home model. 2 days a week on site, 3 days a week work from home with the availability to work on site to facilitate training as needed regardless of hybrid work model.
- Work is predominantly based in Burnsville. May require travel to other VMW locations for training facilitation.
Benefits Include:
- Competitive Salary
- Medical, Dental and Vision
- Cell phone reimbursement
- 401K
- Discretionary Profit Sharing
- Life Insurance/Disability
- Paid Time Off
- Paid Holidays
- and MORE
FLSA Status: Exempt