Overview:
We are seeking a Front Desk Agent to join our team in providing exceptional customer service at our hotel. If you have a passion for hospitality and enjoy interacting with guests, we would love to have you on board.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services and amenities
- Handle guest feedback and resolve any issues promptly
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
Requirements:
- Previous experience in a hospitality or hotel setting is preferred
- Strong customer service skills with a focus on guest relations
- Knowledge of front desk operations and hotel management procedures
- Proficiency in using phone systems and basic computer applications
- Multilingual abilities are a plus
- Excellent communication skills, both verbal and written
Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where you can enhance your hospitality skills while providing top-notch service to our guests.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Milwaukee, WI 53212 (Required)
Ability to Relocate:
- Milwaukee, WI 53212: Relocate before starting work (Required)
Work Location: In person