An incumbent may perform any combination of the below listed accountabilities:
1. Configures, maintains, and troubleshoots personal computers, printers, and peripheral equipment. Refers more complex issues to higher level Specialists when appropriate. Contacts vendors for major problems when the equipment is under warranty or service contract.
2. Performs the basic help desk function and provides instruction to faculty and staff in the procedures, methods, and use of computer and/or telecommunications resources. Refers more complex issues to higher level Specialists when appropriate.
3. Provides input on the purchase of campus hardware, software, and peripheral equipment.
4. Addresses end-user technical issues by initiating, tracking and documenting work requests through a work order ticketing system.
5. Remains current concerning state-of-the-art trends in the field.
6. Maintains inventory and repair records.
7. Monitors system operation and performance and provides system support as required both during and outside of normal business hours.
8. Performs other related duties as required.