Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Conduct outbound calls to follow up on customer inquiries or to provide additional information
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction
- Analyze customer feedback and provide suggestions for improvement
Requirements:
- Service Titan platform experience preferred
- Quickbooks Desktop experience preferred
- Fluent in English, both written and verbal communication skills
- Bilingual in Spanish is a plus
- Excellent phone etiquette and strong interpersonal skills
- Ability to effectively communicate with customers from diverse backgrounds
- Strong problem-solving skills and ability to analyze customer needs
- Previous experience in sales or customer service is preferred
- Multilingual abilities are highly desirable
We offer a competitive compensation package. Join our team of dedicated professionals and make a difference in the lives of our customers. Apply now!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Clearwater, FL 33765: Relocate before starting work (Required)
Work Location: In person