The role of the Guest Service Representative (GSR) is to provide assistance with the departures and arrivals of guests at the airports and hotel properties. GSR's are the greeters, problem-solvers, and guest assistance providers for guests arriving in Alaska. GSR's also assist Transfer Drivers in the loading and unloading of luggage from motorcoaches.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary responsibilities of a Guest Service Representative include but are not limited to:
- Coordinate guest arrivals and departures at hotel properties and the airport
- Greet and welcome guests
- Provide guests with directions and necessary information
- Handle and resolve any guest service issues
- Assist guests with their luggage in the airport baggage terminal
- Load and unload luggage onto motorcoaches
- Assist in locating and expediting of lost or misplaced luggage
- Complete reports for damaged or misplaced luggage
- Coordinate with hotel bell staff and other PAT field staff
- Provide clear and concise directions to motorcoach drivers
- Assist the operations office as needed
- Performs other duties as required
MINIMUM QUALIFICATIONS
Guest Service Representatives must meet the following criteria in order to be considered as an applicant:
- Be at least 18 years of age
- Be a U.S. Citizen or able to provide verification of authorization to work in the U.S.
- Must be available to work May thru September
- Be able to work in a team environment
- Have excellent guest service skills with the ability to communicate effectively
- Be able to respond to and provide solutions to common inquiries or complaints from guests
- Be able to lift 50-75 pounds repetitively and stand for extended periods of time
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Benefits:
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
Work Location: In person