Join the Rebel team for spontaneity and growth in your next role. You may earn up to $16.00 an hour and start your career with the Rebel family today!
The Assistant Store Manager (ASM) provides direction and oversees the work of others in a leadership capacity. He/ She assists customers in the purchase of products, develops customer connections, and maintains a positive attitude with every customer. The ASM assists the Store Manager in all operations of the store, and ensures a safe, customer-focused, and environment at all times. ASMs are responsible for all Store Manager duties when the Store Manager isnt present. The ASM position requires a high level of initiative, communication skills and organizational skills, and the ability to project a positive image of the Company while constantly providing courteous and friendly service to customers.
-
Assist the Store Manager (SM) in directing and supervising the day-to-day retail operations of assigned location according to company policy.
-
Take ownership & accountability of location in the absence of SM.
-
Assist with the preparation of necessary reports and paperwork; assists in daily supervision of staff.
-
Reports to work as scheduled; be neatly groomed and in approved uniform as described per the Company Dress Code Policy.
-
Uphold professional conduct at all times; consistently keep a positive attitude and demeanor.
-
Meet, greet, and thank customers in a friendly and timely manner, providing the best customer service and handling complaints quickly and tactfully.
-
Help customers purchase products by using product & promotions/pricing knowledge.
-
Develop customer connections by understanding a customers frequent purchases, leading to a one-on-one relationship by learning about the customer.
-
Effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions. Provide assistance/training to customer service associates, lead customer service associates in utilizing transactional equipment.
-
Adhere to the Company Loss Prevention Policy (proper cash handling procedures, etc.)
-
Maintain security controls regarding drive-offs, burglary and theft prevention, counterfeit bills, etc., as established by the company.
-
Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.). Provide assistance/training to customer service associates, lead customer service associates, with food service equipment and maintenance.
-
Organize & maintain the store (inside/outside) including, but not limited to: Restrooms, floors, counter tops, shelving, displays, merchandise, food service equipment/area, parking lot, pumps, car wash, and facility property; train other store personnel as needed on processes.
-
Properly stock the walk-in cooler and freezer and train others on cleaning/organizing as needed, stock and update shelves per promotion or price changes.
-
Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy.
-
Complete all required orientation training and on-going training as well as attend job-related mandatory meetings.
-
Complete daily lotto shield scan and audits.
-
Notify management of any observed dishonesty by customers, vendors, or store employees.
-
Keep all secured area doors locked, ensure all doors are properly secured during closing, and the alarm is properly engaged.
-
Ensure all staff is acting in accordance with all local, state, and federal laws and regulations.
-
Verify that all customers purchasing age restricted products meet the allowable criteria for purchases (example: alcohol and tobacco sales).
-
Provide answers and information to store personnel, especially regarding to questions about company Policies and Procedures.
-
Document all information pertaining to incidents on appropriate company-approved forms.
-
Inform Store Manager of any issues or concerns that might affect the stores customer service, safety record, profitability, or adherence to Companys Policies and Procedures.
-
Keep all company and store information strictly confidential.
-
Comply with and enforce all policies and procedures as outlined in the Company Employee Handbook.
-
Perform all regular duties with minimal direction and/or periodic supervision and perform additional duties as assigned.
-
2-4 years of experience as a supervisor or CSA at a retail store, or as deemed appropriate.
-
Must have anytime availability
-
Must be at least 18 years of age.
-
High School diploma or GED preferred.
-
Must be authorized to work in the U.S.
-
Must have a valid, infraction-free Drivers License.
-
Ability to communicate effectively in English, both in written and oral forms is required.
-
Strong capability to understand and follow oral and written instructions.
-
Skilled at basic arithmetic operations using addition, subtraction, multiplication, and division.
-
Demonstrated experience operating a cash register, computer console, and other related equipment and tools.
-
Knowledge and application of proper sanitation and safety requirements associated with food storage and serving.
Brand: Rebel
Address: 1199 Elmhurst Road Des Plaines, IL - 60016
Property Description: 5876 Des Plaines
Property Number: 5876