The Onsite Technician performs asset decommissioning, processing, detailed evaluation, upgrade, and critical data security functions in the field at customer locations. This position is customer facing and has the responsibility to bring out the highest value of the products, while also protecting any sensitive data stored on the systems and maintaining high levels of customer satisfaction.
Why Sage? Every team member makes the world a better place, every day. Our Mission is making the world more Sustainable by extending the life of electronics. Our clients are some of the largest enterprise technology users in the world, fueling rapid growth and numerous career opportunities to do well while doing good.
RESPONSIBILITIES:
- Provides technical guidance to material handlers and third-party vendors performing Sage Onsite Services including asset decommission, data security, and other services.
- Identifies, inventories, and decommissions electronic assets from live data center environments.
- Performs detailed audit and reporting on hard drives and other electronic assets.
- Performs data security on electronic assets.
- Evaluates electronic assets and determines value based on physical and operational condition.
- Enters detailed asset information into the ERP system that is not auto-populated by the data security software.
- Work with minimal supervision.
- Complete daily duties with the assigned time limits and quality parameters for specified tasks.
- Flexibility to work in multiple areas.
- Other duties as assigned.
- Evaluates and identifies hardware for specific disposition (resell, repair, harvest, recycle, etc.).
- Inspects, classifies, diagnoses, evaluates, disassembles and repairs computer hardware.
- Configures, upgrades and tests computer hardware and peripherals.
- Upgrades products through the addition of new hardware.
- Adjusts, repairs, and replaces worn or defective parts.
- Works with Sales to evaluate the feasibility to repair and/or upgrade assets.
- Evaluates inventory on hand to determine if parts are available for upgrade and/or repair. Submits orders for parts from inventory that are needed for upgrades, or submit a request for parts that are not currently in stock.
- Installs operating system (OS) to computer products per procedure.
- Cross trains in all areas within Operations to ensure site flexibility and contribute to the development and ongoing improvement of the Operations systems and processes.
- Works in Operations and reports to Operations leadership when not engaged in Onsite Services.
REQUIRED QUALIFICATIONS:
- Ability to represent Sage onsite at customer locations in a professional manner and appearance.
- Ability to travel up to 75% of the time.
- Associate’s degree in a technology field, or equivalent experience.
- 2+ years’ experience working with hardware products, preferably in a repair related field.
- Strong computer literacy.
- Results oriented, team oriented, and excellent attention to detail.
- Ability to life 50 lbs. or more.
- Ability to use hand and power tools.
- Working knowledge of Microsoft Office Suite.
- Diagnostic and troubleshooting ability.
- Ability to configure, repair and/or upgrade electronic assets.
- Ability to identify and install PC hardware and peripherals.
- Ability to understand and carry out instructions furnished in various forms (written, oral or diagram).
- Strong written, verbal, and comprehension communication skills.
PREFERRED QUALIFICATIONS:
- Prior field services experience.
- Familiarity with data centers.
- Wide range of technical repair / training.
- Familiarity with asset management / value recovery programs.
- Certifications for technical product lines, networking, computers, mobile telecom.
- Knowledge of Apple and Microsoft applications and operating systems.
OUR PASSION IS YOUR OPPORTUNITY!
Our success with people directly impacts our success in meeting and surpassing our mission. Our investment in helping you to either further or start your career is essential to our success. So, if you’re serious we’re serious about investing in investing in your career in the ITAD Industry! Let’s connect and talk about your future!
Sage Sustainable Electronics is on a mission:
We're making the world more sustainable by extending the life of electronics.
In simple terms, this means better value, less waste and a smaller carbon footprint for businesses. We provide a full range of lifecycle services for every hardware platform from the desktop to the data center to mobility. We don’t recycle. In fact, we hate it. It’s contrary to our reuse mission. But when recycling is necessary, we are proud to be certified e-Stewards because we are uncompromising about the responsible e-waste management.
Sage Sustainable Electronics is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. Sage Sustainable Electronics does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person