Job Summary:
Seolta holdings, LLC (Proud Builder of MJM Yachts) is looking for someone with knowledge of MJM Yachts to join our team as the Service & Warranty Manager. As a Service & Warranty Manager, you will be responsible for overseeing all service & warranty-related activities, ensuring customer satisfaction, and managing warranty claims. This is a vital role in our organization as it directly impacts customer loyalty and brand reputation.
Primary Duties & Responsibilities:
As a Service & Warranty Manager, you will be responsible for overseeing all service & warranty related activities, ensuring customer satisfaction, and managing warranty claims
This is a vital role in our organization as it directly impacts customer loyalty and brand reputation
You will deal directly with Customers or Dealers
Develop and implement warranty policies and procedures to ensure compliance with company standards and industry regulations
Manage the warranty process from start to finish, including claim submission, review, approval, and resolution
Collaborate with cross-functional teams to identify and address product quality issues that may lead to warranty claims
Coordinate with suppliers and vendors to resolve warranty & service-related issues and ensure timely resolution
Conduct regular audits of warranty claims to identify trends, patterns, and areas for improvement
Provide training and guidance to internal teams on warranty processes and best practices
Maintain accurate records of warranty & service claims, including documentation, correspondence, and resolutions
Monitor customer feedback related to service & warranty issues and take appropriate actions to address concerns
Stay updated on industry trends, regulations, and advancements in warranty management practices
Job Qualifications:
Proven experience in warranty or service management
Must be familiar with MJM Yachts
Excellent understanding of logistics, supply chain management, and demand planning
Proficient in supplier management and negotiation skills
Exceptional problem-solving abilities with a keen attention to detail
Excellent communication skills with the ability to effectively collaborate with cross-functional teams.