Description:The Behavior Analyst Certification Board®, Inc. (BACB®) is a nonprofit 501(c)(3) corporation established in 1998 to provide professional credentialing services for practitioners of behavior analysis services. We are located in Littleton, CO with beautiful views of the adjacent Rocky mountains. Take a moment to watch a one-minute video that explains what we do BACB - What We Do!
At the BACB we strive to provide an inclusive and rewarding culture. We provide a work environment that focuses on positive reinforcement with a continual feedback loop to help staff achieve success. A healthy work-life balance is critical and the BACB provides exceptional benefits that promote self-care and wellness. All full-time staff enjoy:
- Medical, vision, and dental insurance premiums paid 100% by the BACB for the employee and all eligible dependents. Employees don't pay any benefit premiums!
- Short-and-long term disability benefits for the employee paid 100% by the BACB.
- The BACB provides every full-time employee a $50,000 life insurance and AD&D policies at no cost to the employee.
- Annual $500 FSA contribution by the BACB.
- Employer funded 401(k) contributions up to a 4% employer match and discretionary contributions for eligible staff.
- 18 days of Paid Time Off in the first year of employment plus 12 paid holidays.
- Tuition reimbursement available.
- Student loan paydown plan available.
- Reimbursement for relevant professional development events.
- Free solar-powered electric car charging on-site.
- Onsite fitness facility at no cost.
- Work from home Wednesdays.
Sign-on bonus: $1,500 after successful completion of 90 days of employment.
To be considered, all applicants must complete ALL fields on the application, screening questions where required, attach a cover letter, and resume. Incomplete applications will not be considered.
Position Summary: The Inquiry Representative is responsible for providing effective and accurate information for all external customers by using excellent, in-depth knowledge of company products and programs, as well as communicating effectively with team members within the Inquiry team.
Requirements:
- Provides customer support via email and chat on issues related to achieving and maintaining certification.
- Provides accurate, valid, and complete information to customers.
- Handles issues, provides appropriate solutions and alternatives within the time limits and follows up to ensure resolution.
- Maintains accurate documentation of customer interactions and document processing.
- Assists in completing general office tasks.
- Ongoing training.
- Other duties as assigned.
Competencies
- Problem solving - gathers information to accurately identify and resolve problems in a timely manner.
- Oral and written communication - clearly communicates with a variety to people through oral and written communication.
- Detail oriented - carefully reviews written communication, documents, and information to ensure accuracy and clarity.
- Multi-tasking - ability to multi-task, prioritize and manage time effectively.
- Adaptability - able to adapt to ongoing changes in the work environment.
- Initiative and follow through - actively seeks opportunities for development and follows through on commitments in a timely manner.
- Teamwork and organizational support - supports team members and organization to accomplish mission and goals, proactively promotes success of the team, gives and welcomes feedback.
Experience and Education: High school or equivalent education. Bachelor's degree a plus. Minimum of 1 year of administrative work experience. Ability to type a minimum of 40 words per minute with 95% accuracy. Fluent in the use of Microsoft Office (Word, Excel, Outlook).
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and video conferencing.
Physical Demands: While performing the duties of this job, the employee is regularly required to listen and speak. This is largely a sedentary role; however, the ability to lift and carry a laptop, lift files, open filing cabinets, frequently type, bend and reach as necessary is essential to the position.
Position Type and Expected Hours of Work:* This is a regular full-time IN OFFICE* position. Days and hours of work are Monday through Friday, typically 8:00 a.m. to 5 p.m. Occasional evening, holidays, and weekend work may be required based on operations.
Campus Wellness: The BACB is a tobacco and vape free campus. Consumption of tobacco products or vaping of any kind is prohibited.
Travel: Minimal travel is expected for this position.
Other Duties: Please note this job advertisement contains the essential functions of the job and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change at any time with or without notice.
BACB provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Applications will be accepted through June 15, 2024.
Job Type: Full-time
Pay: $20.50 per hour
Schedule:
Work Location: In person