Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…
- Consulting
- Material Handling Equipment, Parts, and Service
- Automated Mobile Robots
- Vision guided vehicles and automated guided vehicles
- High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems
- WMS/WES/WCS solutions and Software
- Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation
- Telematics
JOB SUMMARY
The objectives of this position are to: 1) provide maximum customer satisfaction by providing quality and timely service at a fair market cost to the customer; 2) promote and support service marketing programs; 3) promote a professional image of the dealership; 4) generate an acceptable revenue and profit margin; 5) plan for future growth; and 6) provide a strong team / teamwork atmosphere.
WHAT YOU’LL BE DOING
- Control daily operations of the service department through maintenance of an orderly flow of paperwork through the department. This includes work orders, time sheets, service parts requisitions, service dispatch records, warranty records and so forth.
- Responsible for assessing the abilities of potential associates and selecting the individuals most capable of performing the duties of the job within the service function.
- Evaluates the training needs of the department and plans for the regular training of all service associates.
- Responsible for regularly evaluating the job performance of all department associates by assessing their achievement of established goals and objectives.
- Works with Associates and customers in the resolution of disputes and opportunities.
- Evaluates and forecasts for future manpower needs, then plans the necessary hiring and training processes to meet those objectives.
- Control and evaluate service department income and operating costs through planning and development of budgets and profit and loss statement evaluation.
- Promote the service department with present and potential customers through active marketing of service department programs such as:
o Scheduled and Comprehensive Fixed Price maintenance contracts
o Increased service parts sales
o Truck and component rebuilding (shop work)
o Service specials and promotions
o Work teams
o Peers and Associates
o Carolina Handling products
- Maintains liaison and best possible relations with equipment vendors to enlist their aid and support when needed.
- Monitors performance standards of new equipment and provides feedback to manufacturer.
- Maintains open communications among management, associates, other departments, and Raymond.
- Evaluates month-end service reports for accuracy, trends, and measurements.
- All other duties as assigned or required.
EXPERIENCE & SKILLS TO BE CONSIDERED
- Bachelor’s degree preferred or equivalent experience.
- Two years of successful field service experience.
- Excellent organizational skills.
- Strong customer service skills.
- Ability to communicate effectively with other management, associates, and customers.
- Ability to effectively monitor and develop personnel.
- Proficient with a personal computer using both Windows and ERP operating systems.
- Ability to read and understand necessary service and training manuals.
- Must exhibit an orientation to detail and ability to manage changing priorities.
- Such other knowledge, skills, and abilities as are necessary in connection with additionally assigned duties.
BENEFITS
Full Time Associates are eligible for benefits after 30 days of employment. You may also enroll eligible dependents (Legal Spouse, Children through the age of 26 and/or Children you are required to cover due to court order.)
o Medical Insurance
§ Prescription Drug Plan
o Dental Insurance
o Vision Insurance
o Flexible Spending Account (FSA)
o Limited Purpose Flexible Spending Account (LPFSA)
o Health Savings Account (HSA)
o Dependent Care Account (DCFSA)
o Disability Insurance
§ Company Paid
o Life and Accidental Death & Dismemberment (AD&D)
§ Company provides 1x base salary in Group Basic Term Life and AD&D Insurance
o 401(k) Plan
§ Company Match
§ Profit Sharing (Eligible after 1 year of service)
- Voluntary Benefits (Critical Illness, Legal Services, Identity Theft Protection and Pet Insurance)
- Additional Benefits (Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/Corporate Contributions, Associate Giving Fund and Discount Programs)
WORKING CONDITIONS
Working in an office as well as a warehouse environment with possible exposure to extreme temperatures for short periods of time. Use of computer and terminal to gather data and generate reports and memos. Must be able to deal with strict deadlines, upset customers and technicians. From time to time, must work on equipment in the field. At which time, could be exposed to varying environments at the customer’s site, including potential exposure to dangerous chemicals and solvents if proper safety procedures are not followed.
Overnight travel at short notice may be required.
PHYSICAL REQUIREMENTS
Ability to perform moderate physical work, exerting more than 50 pounds of force occasionally, up to 25 pounds frequently, performing such activities as climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, and grasping. Must be able to sit for long periods of time for travel and sedentary work.
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!