Description:
A Legal intake Specialist is an integral part of our organization. Responsibilities include conducting legal intakes, answering phones, obtaining pertinent information and relaying that information effectively to other staff members as well as making outbound phone calls to potential clients who have not yet returned a retainer agreement. This position does not involve cold calls of any sort. Candidates should have great customer service skills, be comfortable multitasking, a self-starter, and be able to work independently. Prior Customer service experience and phone communication skills a plus. We are looking for an individual with attention to detail, excellent customer service, and a desire to help our clients who suffer life-changing side effects and complications from unsafe drugs and products.
The intake specialist answers incoming calls from new or prospective clients and are often the first point of contact for our clients. You will be tasked with asking a series of questions for the purpose of compiling data, and then uses this data to determine the best next course of action for that client.
Requirements: Essential Duties and Responsibilities of an Intake Specialist:
- Answers and screens inquiry calls and emails from prospective clients.
- Obtains pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally.
- Collects data to help with the representation process.
- Ensures that all legal forms are properly signed and filed.
- Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues.
- Respects client or patient dignity and confidentiality.
- Adheres to the facility dress code and appears professional at all times.
Required Knowledge, Skills and Abilities
- Demonstrates the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others.
- Displays the ability to communicate with others effectively, listen closely and convey points clearly.
- Shows proficiency with computer programs which may include Microsoft Word, Excel, PowerPoint, Outlook and others. Minimum 50 WPM typing speed
- Demonstrates excellent customer service skills and the ability to calm callers or clients who may be distraught.
- Shows the ability to calm frustrated clients quickly and make decisions based upon anticipated outcomes.
- Possesses the ability to adjust to constantly changing workloads.
- Bilingual a plus.
Education and Experience: No prior experience needed. Minimum High School Diploma or GED acceptable.
Work Environment: Climate controlled facility, Call Center.
Schedule Details: This position offers a full-time schedule from 2 PM to 11 PM, spanning five days each week. It is mandatory for employees to work at least one weekend day—either Saturday or Sunday—as part of their regular schedule.
.Location: 2603 Oak Lawn Ave
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Weekends as needed
Work Location: In person