The CMI group is seeking motivated full time Call Center Agents to help our customers in finding solutions for their past due cable TV, Tollway or other consumer accounts. Successful candidates must be customer service driven, patient, professional and love helping others while talking on the phone.
A positive-attitude, strong work ethic and ability to multi-task is required.
No call center or collections experience? No problem, WE WILL TRAIN YOU!! :)
If you lack previous call center experience, but have the other skills needed, we offer paid training and continuing education to advance your skills to succeed.
Applicants must have excellent communication & negotiation skills and the ability to de-escalate upset customers.
Responsibilities:
Collector will help set up payment plans, document account issues, and/or restore services for customers.
Must be able to:
- Listen and offer solutions to upset customers
- Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
- Follow Collection laws, processes and procedures
- Identify and escalate priority issues to the leadership team
- Accurately process and record call transactions
- Stay current on system changes, Collection law updates and training
- Manage Call time effectively in order to obtain performance criteria objectives
Qualifications:
- Excellent phone etiquette with the ability to speak clearly and professionally
- Experience with debt collections, call center work, or soft sales is a plus
- Must have a friendly and positive approach to difficult situations
- Ability to remain calm under pressure
- Type at least 25 wpm with >85% accuracy
What can The CMI Group offer YOU?
- A fun and positive work environment
- Paid time off - Paid Holidays
- Medical, Dental & Vision Insurance offered to ALL Employees
- 401K plan plus employer match
- Casual dress code
Why The CMI Group?
We believe there is power in relationships and success occurs when individuals collaborate on a common objective. CMI is dedicated to building the trust and bonds that deliver positive results for our employee-owners, clients and their consumers. Come see what we have to offer. We'd love to meet you.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Vision insurance
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Call center: 1 year (Preferred)
Language:
- English (Required)
- Spanish (Preferred)
Shift availability:
Ability to Commute:
- Coppell, TX 75019 (Required)
Work Location: In person