Benefits:
- 401(k) matching
- Competitive salary
- Opportunity for advancement
Job Title: Customer Service Representative (CSR)
Company Overview:
Join Echols Heating, where we're not just a team—we're a family dedicated to providing exceptional HVAC services with a personal touch. At Echols, we value work-life balance and foster a supportive environment where every team member can thrive personally and professionally.
Job Description:
Are you passionate about delivering outstanding customer service? Echols Heating is seeking a dedicated Customer Service Representative (CSR) to join our dynamic team. As a CSR, you will be the frontline ambassador of our company, assisting customers with their HVAC service needs and ensuring their satisfaction with every interaction.
Key Responsibilities:
- Customer Care Excellence: Answer incoming calls promptly and courteously, addressing customer inquiries and scheduling HVAC service appointments with precision and empathy.
- Efficient Dispatch: Coordinate with our expert technicians to dispatch them promptly to customer locations, ensuring swift resolution of HVAC service requests.
- Service Coordination: Maintain meticulous records of customer interactions and service details in our advanced CRM system, ensuring accuracy and efficiency in service delivery.
- Supportive Liaison: Act as a crucial link between customers and our field technicians, providing updates and solutions to ensure seamless service experiences.
- Resolution Expertise: Handle customer complaints and concerns with professionalism and efficiency, turning challenges into opportunities for customer satisfaction and loyalty.
Qualifications:
- Passion for Customer Service: Previous experience in a customer service role, ideally in a fast-paced call center environment.
- Communication Skills: Excellent verbal and written communication skills, with a friendly and engaging demeanor that embodies Echols Heating’s commitment to customer care.
- Tech-Savvy: Proficiency in CRM software and Microsoft Office Suite; ability to learn and adapt to new technologies quickly.
- Problem-Solving Prowess: Strong analytical and problem-solving skills, with a knack for resolving customer issues swiftly and effectively.
- Team Player: Thrive in a collaborative team environment, contributing to a positive workplace culture rooted in mutual support and respect.
- HVAC Knowledge: While not required, familiarity with HVAC systems and terminology is advantageous.
Benefits:
- Competitive Compensation: Enjoy a rewarding salary and performance-based incentives.
- Comprehensive Benefits: Receive health benefits, including medical, dental, and vision coverage, as well as a retirement savings plan (401K).
- Paid Time Off: Take advantage of paid holidays, vacation time, and personal days to recharge and enjoy life outside of work.
- Professional Growth: Access ongoing training and development opportunities to enhance your skills and advance your career at Echols Heating.
Join Our Family:
At Echols Heating, we're more than just a company—we're a close-knit family committed to delivering exceptional service and maintaining a healthy work-life balance for all team members. If you're ready to make a difference in customers' lives and grow with a company that values your contribution, apply today and discover why Echols Heating is a great place to work!