The Processing Associate will scrub and redact, where necessary, files for all ClaimFox Clients. The Associate should be a proven take-charge performer who is motivated and consistently driven to exceed set benchmarks.
Responsibilities include but not limited to:
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Responsible for the timely and efficient processing of requests for records
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Complete knowledge of all clients’ do not release list and redaction requirements
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Guarantees flawless delivery of release of information (ROI) by ensuring compliance with the request, authorization and HIPAA regulations
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Ensures that all CF processes and procedures are being followed and quality standards are at a minimum being met
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Ensures clients’ SLA/SLO are maintained
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Work efficiently with team members to ensure a smooth, timely, effective and productive workflow
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Regularly communicate status of site work to client and team members
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Collaborate with team members to quickly resolve any issues that may arise and, if necessary, escalate any major issues to Team Lead/Team Manager
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Assists with training of new Processing Associate and reports progress to Team Lead/Team Manager
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Assists with updating the processing protocol as needed
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Required to abide by all company security policies in the course of their duties
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Daily reporting as directed
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Minimum of an Associate’s Degree, or 2 years of experience in a similar position
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Ability to work independently with a solution minded attitude
- Quality conscious and detail oriented with strong problem solving and organizational skills
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Excellent Data Entry Skills
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Proficient in MS Office applications
- Excellent interpersonal skills to work effectively with clients and co-workers
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Professional, dedicated and dependable team player
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Limited travel may be required on an as needed basis