Job Summary
Manage the day-to day operation of assigned property(ies), in accordance with our Standard Operating Procedures, HUD regulations and guidelines and JUI’s Property Management Basic Guide. These include managing the rent collection process, inspections, work order process and budget management Assist and encourage residents to become self-sufficient by referring to programs directed toward self-sufficiency. Coordinate maintenance through the use of onsite maintenance personnel or contractors. Maintain continued occupancy by conducting inspections to ensure compliance with all applicable rules and regulations and conducting inspections to assure that all equipment is in proper working order and that vacant apartments are ready for occupancy.
Essential Job Functions
A. Prepare, maintain, monitor, and update financial and other records, including annual recertification, collection of rent and other charges and budget
- Collect rent and other charges from residents and enter corresponding data into computer system.
- Process requests for rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, etc.
- Prepare and monitor site budget.
- Post charges associated with work order, late charges, etc. by entering them in computer and generating notices for residents.
- Follow-up delinquent accounts and pursue collections in accordance with established procedures.
- Prepare reports in accordance with established procedures.
- Monitor expenses to ensure spending is within guidelines.
- Order supplies needed for maintenance and office.
- Maintain tenant files and related documentation regarding continuing eligibility and adjustments.
- Work order management.
B. Maintain a high level of continued occupancy by leasing property in a timely manner, making appropriate adjustments, addressing resident concerns in a professional manner, enforcing property rules, lease requirements, and maintaining associated records
- Communicate with residents as needed to inform of policies, procedures, rules, and regulations.
- Issue ban letters, as needed.
- Lease units by showing property, reviewing, and signing lease, collecting deposits, etc.
- Establish and maintain a waiting list of applicants.
- Coordinate vacancy preparation in order to minimize time units are vacant.
- Ensure that properties and grounds are maintained properly by onsite maintenance personnel or contractors.
- Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures.
- Conduct property inspections, including move-in, move-out, housekeeping, and grounds in order to assure adherence to established standards.
- Maintain records of the status of assigned units, e.g. filled, vacant, anticipated vacancy, etc.
C. Assist residents with special problems and promote amicable tenant relations
- Counsel resident who are not complying with the terms of the lease and concerning delinquent payments.
- Refer residents with special problems, such as economic, social, legal, health, etc. to groups or agencies that provide assistance, or to resident initiatives coordinator, as appropriate.
- Maintain liaison with resident services to assist with resident activities, address
specific problems, plan meetings, or support activities as appropriate.
- Resolve conflict and complaints among residents, if possible, in order to avoid grievances.
- Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation.
- Participate in hearings and appeals as needed.
D. Supervise assigned maintenance personnel
- Participate in pre-employment interviews and make hiring recommendations as needed
Interpret and apply JHA personnel policies, departmental policies, and other relevant policies and procedures.
- Review time and leave reports for assigned staff.
- Train or assist in training assistant housing managers, and housing managers, as needed.
- Prepare and review performance appraisals and discuss with subordinates as appropriate.
- Counsel employees regarding job performance and document in accordance with established procedures.
- Recommend disciplinary action as needed.
- All other tasks and duties as assigned.
minimum qualifications
Education and Experience
Bachelor’s degree in management, business administration, social science area, or closely related field or an equivalent combination of education and experience. Experience in property management and experience involving public contact preferred. Must obtain certification as a Public Housing Manager, or equivalent, within 12 months of employment.
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Required Knowledge, Skills, and Abilities
- Knowledge of Department of Housing and Urban Development (HUD) rules and regulations that apply to property management.
- Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, OSHA Standards, local and state building codes.
- Knowledge of basic building maintenance, fire prevention and liability reduction principles.
- Knowledge of basic office practices, procedures, and equipment.
- Knowledge of the principles of management and supervision.
- Knowledge of the operation of authority computer system and software.
- Knowledge of the agencies that provide assistance and services to residents, including some knowledge of eligibility requirements.
- Knowledge of mathematics sufficient to perform calculations required for summarizing rent collections, making deposits, and for rent adjustments.
- Ability to maintain required records such as tenant files, vacancy reports, etc.
- Ability to read and interpret policies and guidelines in order to make sound decisions.
- Ability to prepare clear concise reports and make appropriate recommendations within scope of responsibility.
- Ability to generate records, receipts, and reports efficiently using a calculator and the computer system.
- Ability to establish and maintain effective work relationships with peers, superiors, residents, community service agencies, and the public,
- Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements.
- Skilled in analyzing situations in order to identify problems and offer possible solutions.
- Skilled in communicating with all types of people in a wide variety of situations
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (15) pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily conducted in an office environment, with interaction with external/internal clients.
Other: Must possess a valid driver’s license and be insurable by Jacksonville Housing.
Job Type: Full-time
Pay: $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Property Manager: 3 years (Required)
Ability to Relocate:
- Jacksonville, FL 32206: Relocate before starting work (Required)
Work Location: In person