We have a unique opportunity for you. The beautiful Lincoln Hotel in Biddeford, Maine is hiring Guest Service Associates. Come join our team and further your career in hospitality!
We are seeking experienced Guest Service Associates to join our team. We offer a complete training and mentorship opportunity for the right candidate.
This is a *year-round position*.
If you don't yet know what's happening at the Lincoln, we invite you to come see what we are all about!
* Previous hospitality experience is required.
* Knowledge of the local area is a plus.
* You MUST love working hospitality hours -- evenings, weekends and holidays are when the fun happens!
JOB SUMMARY:
· Receive and handle all incoming calls, voice messages, email, and mail.
· Greet and welcome guests in a professional and hospitable manner.
· Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
· Have a thorough working knowledge of rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
· Assist guests with all needs, including assisting in bringing luggage into lobby, making reservations at hotel restaurant, and coordinating housekeeping and maintenance requests.
· Communicate all guest room status changes to Housekeeping department.
· Professionally handle guest complaints, problem solve to satisfy all guest needs, and follow up with General Manager.
· Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
· Deliver guest amenities as necessary.
· Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Manage Lost and Found per policy.
· Must have a strong desire to work evening shifts, always inspiring and maintaining a mature, professional presence in front of house.
· Must be able to lift 40lbs, twist, turn and stand for long periods of time.
We offer competitive salary and benefit options!
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
- Weekends only
Experience:
- hospitality: 1 year (Required)
- front desk: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person