Job Summary:
We are
eeking a Customer Service Rep
sentative to join our team. The ideal ca
idate wil
ience and worked
ics or
rinter and be res
ng exceptiona
pport to ou
- lients.
Duties:
- Handle inbound and o
- ound customer calls professionally a
- efficiently
- Good follow thru an
- ollow up skills a must and very organized
- Assi
walk-in and phone
- tomers with product inquiries
orders, billing, and
- ncerns
- computer savvy : knowledge of adobe suites a must
- any design skills and
r signage creation a big plus or commercial printing experience
- computer skills: learn our company Billing and job programs for client information and job logging etc…
- Maintain accurate customer records by updating account information
- Resolve customer complaints promptly and ensure customer satisfaction
- Conduct data entry tasks accurately and in a timely manner
- Collaborate with the sales team to meet customer needs
Qualifications:
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and offer suitable solutions
- Prior experience in customer service or sales is a requirement
- Prior experience with a commercial printing business a big plus but NOT a requirement
- willingness to help other employees as needed : we get busy!
Benefits:
- Competitive salary
- Opportunities for career growth and development
- Positive work environment with a supportive team
If you are passionate about delivering top-notch customer service, enjoy the fast pace of a commercial printing environment and possess the all the required qualifications, we encourage you to apply for this exciting opportunity as a commercial printing Customer Service Representative.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: No more than 42 per week
Benefits:
* On-the-job training
Experience level:
* 3 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Experience:
* commercial printing: 1 year (Required)
* signage creating: 1 year (Preferred)
* Graphic design: 3 years (Required)
* working with printing company: 1 year (Preferred)
Ability to Commute:
* Bethesda, MD 20814 (Required)
Ability to Relocate:
* Bethesda, MD 20814: Relocate before starting work (Required)
Work Location: In person