Overview:
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Full Time/Hybrid Ambassador / Strategic Partner Coordinator
9:00am - 5:00pm
Overview:
HSSConnect provides referrals to patients seeking medical care with an HSS physician for orthopedic and rheumatologic conditions. Referrals are provided over the phone and via email. The HSSConnect Coordinator strives to provide the highest level of customer service; prompt and accurate referrals to patients and treat all inquiring patients with care and compassion when providing physician referral information. The HSSConnect Coordinator reports to the Manager of HSSConnect.
Job responsibilities include:
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Field incoming patient emails and/or calls from Corporations/Aggregators and Healthcare Institutions requesting physician referral and appointment scheduling
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Collect comprehensive data on patients’ health
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Connect the patients to appropriate MD office; based on their condition, insurance, location, availability, and patient preferences
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Triage, counsel, and refer patient to HSS physicians utilizing an automated referral system
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Maintain knowledge of all HSS physicians in each service line and offsite location
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Connect patients to appropriate MD office; based on their condition, insurance, location, availability, and patient preferences
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Responsible for email queue volume, which is received via HSS referral website for physician referral request
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Document and close all cases via Salesforce
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Develop trusting and supportive relationships with physician office and managers
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Data entry and maintenance for all assigned patients; reporting and trend analysis
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Exhibit effective communication and customer service skills
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Adjust to changing situations and work assignments
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Ability to work with a variety of software programs specific to healthcare.
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Strong computer skills required
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Professional demeanor and business attire required
Qualifications:
Position requirements:
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Minimum 2+ years in a Call center environment, customer service or healthcare setting, or the equivalent of in a related field or program
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EPIC experience preferred
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Ability to maintain a cheerful outlook in a fast-paced environment
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Capacity to multitask and prioritize in the ever-changing environment of healthcare
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Ability to work collaboratively with others
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Respect for information confidentiality (the successful candidate will comply with all HIPAA rule and regulations)
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Ability to show initiative, good judgment, and resourcefulness
Education Requirements:
- College degree, or equivalent experience
Other Requirements: #LI-Hybrid Pay Range - Minimum: USD $33.00/Hr. Pay Range - Maximum: USD $41.20/Hr.