Job Summary: We are seeking a Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. Duties: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, account inquiries, and issue resolution - Upsell products and services to customers when appropriate - Perform data entry tasks accurately and efficiently - Conduct outbound calling campaigns to follow up with customers - Communicate effectively with customers to ensure satisfaction - Analyze customer feedback to identify areas for improvement Requirements: - Proficient in English; bilingual proficiency in Spanish is a plus - Strong customer service skills with the ability to handle challenging situations professionally - Experience in upselling products or services is preferred - Excellent data entry skills with high accuracy - Ability to communicate clearly and effectively with customers - Multilingual capabilities are advantageous for this role - Comfortable with outbound calling activities Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you meet the requirements above and are passionate about delivering top-notch customer support, we would love to hear from you! Apply now to be considered for this exciting opportunity as a Customer Support Representative.
Job Types: Full-time, Part-time
Pay: $17.60 - $18.65 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
- Under 1 year
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Work Location: Remote