At FST, we are owners who actively listen to each other, embrace change, support our mission with enthusiasm, do what we say, and see solutions for our business every day. Our employee-owners are driven to help our company grow. We’re personally invested in ensuring our day to day operations are handled safely and efficiently. The company transitioned to an Employee Stock Ownership Plan (ESOP) model in 2014 to give our employees control of FST’s success
This role is pivotal in ensuring the seamless operation of our logistics services over the weekend. The ideal candidate will be responsible for tracking shipments, booking new shipments, recovering potential issue shipments, and keeping customers informed with timely updates.
Key Responsibilities:
Shipment Tracking:
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Monitor and track the status of shipments to ensure timely delivery.
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Communicate with carriers to gather updates on shipment progress.
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Proactively identify and resolve any issues or delays in the shipping process.
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Escalate any issues to the appropriate team member regarding any serious issues.
Booking Shipments:
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Coordinate with carriers to book new shipments based on customer requirements.
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Ensure all shipment details are accurately entered into the system.
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Negotiate rates and secure the best possible pricing for shipments.
Customer Updates:
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Provide customers with regular updates on the status of their shipments based on customer expectations.
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Respond promptly to customer inquiries and provide exceptional customer service.
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Maintain accurate records of all communications and transactions.
Schedule:
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Monday: 9am-6pm (flexible)
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Tuesday: Off
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Wednesday: Off
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Thursday: Off
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Friday: 9am-6pm (flexible)
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Saturday: 8am-8pm
- Sunday: 8am-8pm
*Potential Hybrid work from home but not guaranteed*
Disclaimer:
This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment.
FST Logistics is an equal opportunity employer