Customer Service Representative
What You'll Do as the Customer Service Representative:
Our fast-growing client, located in Centennial, Colorado is seeking a dynamic Customer Service Representative. You will be the frontline of our company, responsible for delivering exceptional customer experiences. You will assist customers by addressing their inquiries, resolving issues, and providing support via phone, email, or chat. Your role is to ensure customer satisfaction and foster positive relationships between the company and its clients.
Key Responsibilities of the Customer Service:
- Answer incoming customer inquiries via phone, email, and chat
- Provide information about products and services
- Resolve customer complaints and issues in a professional manner
- Upsell products and services to customers when appropriate
- Conduct outbound calls to follow up with customers
- Maintain accurate customer records in the database
- Collaborate with other departments to ensure customer satisfaction
Qualifications:.
- Excellent phone etiquette and communication skills
- 3-5 years experience in customer service or sales is a plus
- Ability to analyze customer needs and recommend solutions
- Strong ability to communicate effectively with customers
Compensation & Benefits of the Customer Service:
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement savings plan with company match.
- Opportunities for career advancement and professional development.
- Employee discount programs.
- Friendly and supportive work environment.
Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. Apply now to be part of our dynamic customer service team!
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Ability to Commute:
- Denver, CO 80237 (Required)
Work Location: In person