Quality Inn Richmond, KY is looking to hire a Front Desk/Guest Services Agent. This position is ideal for someone with previous hotel front desk experience. Hourly rate will vary based on experience.
Below are the required shifts for this position for a total of 32 hours per week:
- Sundays -- 6am to 2pm (First Shift)
- Mondays -- 6am to 2pm (First Shift)
- Tuesdays -- 6am to 2pm (First Shift)
- Wednesdays -- 6am to 2pm (First Shift)
Applicants must also pass a drug test and background check in order to be considered for employment.
We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our hotel. The Front Desk Agent will assist guests with inquiries, problems and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the drawer at end of each shift. You will be familiar with the hotel layout, be up to date with policies, understand the hotel's workflow to facilitate guest satisfaction and to make recommendations, and be proficient with operating the phone system. You will ensure keys are handed back on guests' departure.
To ensure success you will be professional and pleasant in challenging situations, and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment.
Front Desk Agent Responsibilities:
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating hotel phone system and assisting with inquiries.
- Making reservations in-person, over the phone and via email.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on daily checklist.
Front Desk Agent Requirements:
- High school diploma or suitable equivalent.
- 2+ years Front Desk Agent experience preferred.
- Well-groomed, professional appearance.
- Outstanding written and verbal communication skills.
- Team player.
- Physically agile, and able to stand for extended periods.
- Available to work shifts over weekends and on public holidays.
Job Type: Full-time
Pay: From $11.00 per hour
Expected hours: 32 per week
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- hotel front desk: 1 year (Required)
Work Location: In person