Job Overview:
We are looking for a dedicated Customer Service Representative to be part of our team. The ideal candidate should possess strong communication skills and a genuine interest in providing exceptional service to our customers.
Duties:
- Respond to customer inquiries promptly and professionally via phone, email, and chat
- Offer detailed information about our products and services
-Handle customer complaints with empathy and find suitable solutions
- Accurately input data into our systems
- Ensure positive customer experiences by using proper etiquette
- Analyze customer requirements to suggest appropriate products or services
- Engage in outbound calling activities for sales
- Utilize upselling techniques to enhance revenue streams
Requirements:
- Preferred experience in a customer service role
- Proficiency in English is required; fluency in Spanish is a plus
- Ability to communicate effectively with multilingual customers is advantageous
- Familiarity with outbound calling and sales techniques is beneficial
Join our team and enjoy competitive compensation, opportunities for professional development, and a collaborative work environment. If you are a customer-oriented individual with excellent communication skills, we invite you to apply for the Customer Service Representative position.
Job Type: Full-time
Pay: $600.00 - $800.00 per week
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
People with a criminal record are encouraged to apply
Work Location: In person